Coordinated Care Management Enrollment Specialist (Medical Assistant/MA)

National Jewish Health • Denver, Colorado, United States • 11h ago

Position Summary
The Coordinated Care Management Enrollment Specialist is responsible for identifying, contacting, and enrolling eligible patients into the Chronic Care Management (CCM) program. This position plays a vital role in ensuring patients understand the benefits of CCM services and successfully initiate their participation.

Essential Duties

Proactively contacts eligible patients to conduct informative, persuasive, and supportive enrollment calls.
Accurately explains the benefits and structure of the CCM program, customizing the message to meet individual patient needs.
Ensures all enrollment documentation is completed thoroughly and uploaded to the patient's electronic medical record.
Maintains detailed call logs and tracks progress in managing assigned patient queues.
Expedites enrollments efficiently, meeting daily and weekly performance targets.
Works designated patient lists independently, ensuring completion within required timelines.
Collaborates with team members and leadership through regularly scheduled meetings and status updates.
Utilizes multiple software platforms, including Microsoft Office Suite (Outlook, Excel, Word, Teams), CCIQ, and electronic health records.
Ensures all work is performed in compliance with HIPAA and organizational privacy/security policies.
Actively engages patients via outbound and inbound calls.

Other Duties

Other duties as assigned

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Energy: Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time.
Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Managing Work and Time/Project Management: Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.
Perseverance/Resourcefulness: Accesses and utilizes available resources inside and outside the company.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

Education: High school diploma/GED and successful graduation from an accredited Medical Assistant program.
Work Experience: 2 years of customer service or medical assistant experience required.
Special Training, Certification or Licensure: None

Salary Range: $25.04 - $33.11

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.