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TITLE: UPS Field Service Engineer
DIRECT HIRE
LOCATION: Chicago, IL
(Must be within 1.5 hours of downtown Chicago or Aurora, IL)
FIELD JOB DETAILS:
Local Travel Focus: Primarily local assignments with occasional nationwide overnight travel depending on business needs and training.
Reimbursements & Perks:
- Mileage reimbursement
- $600/month car allowance
- Cell phone allowance
- All tools provided by the company
- Overnight travel fully reimbursed
HEALTH & WELLNESS BENEFITS:
- Medical (United Healthcare)
- Dental
- Vision
- Flexible Spending Account (FSA)
- Prescription benefit card
- Life Insurance & AD&D
- Short-Term & Long-Term Disability
- 10 paid company holidays + 2 personal days
- 401(k) with 3% company match
POSITION SUMMARY:
As a UPS Field Service Engineer based in the Chicago area, you'll be the frontline expert handling start-up, testing, troubleshooting, and maintenance of Uninterruptible Power Supply (UPS) systems and related critical power equipment. This is a field-based role with home dispatch.
RESPONSIBILITIES:
- Commission, maintain, and provide emergency support for UPS and power electronic systems at customer sites
- Conduct design reviews and prepare testing procedures and reports
- Execute on-site equipment start-up, preventive maintenance, and modifications
- Travel to headquarters periodically for training on OEM systems and standard procedures
- Collaborate with technical support teams to troubleshoot issues
- Help develop and execute Methods of Procedure (MOPs)
- Ensure all work meets quality standards and customer expectations
REQUIREMENTS:
- 3–5+ years of experience in the critical power industry
- Proficient in troubleshooting UPS, batteries, PDU, STS, etc., down to component level
- Experience with OEMs like Liebert/Emerson/Vertiv, APC/MGE/Schneider, or Eaton/Powerware preferred
- Excellent communication and customer service skills
- Ability to lift up to 100 lbs. and work nights/weekends as needed
- Competent with hand tools, test equipment, and software applications
- Ability to work independently and think critically in the field
- Timely completion of Field Service Reports
Bonus Qualifications:
- Technical degree or relevant certifications
- Prior military technical experience
- Experience with third-party UPS servicing
EDUCATION:
- Graduate of a two-year accredited technical program
OR - 3–5 years of hands-on technician experience in the power electronics or related field
SALARY:
$85,000 – $98,000 annually
Plus: $600 monthly car allowance
The pay range for this role is:85,000 - 98,000 USD per year(Chicago)
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