Collection Specialist
Bowling Green-KY-42101-United States
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Position Summary
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Notifies customers of delinquent accounts through mail and telephone contact. Once contact is achieved, communicates all necessary details of the delinquent account, discusses issues resulting in the delinquency and seeks a resolution to collect the debt.
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Minimum Qualifications
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Work Experience
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Previous collection experience preferred.
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Previous experience working within an office setting preferred.
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Education
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High school graduate or equivalent preferred.
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Certifications/Licensure
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Job Specific Performance Standards
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The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
- Communicates with customers via telephone and mail in an assertive, professional, and respectful manner.
- Records activity on customer accounts to include conversations, negotiation of payment arrangements, and other pertinent information as it relates to the customer's debt resolution.
- Manages a route of accounts to assure the accounts are worked in a timely and consistent manner.
- Skiptraces customers who can no longer be located through the use of available Internet sites designed for location purposes.
- Responds to customer related disputes regarding accounts.
- Reviews accounts for Legal Action through research for available assets.
- Communicates with Attorney’s, Probate offices, Property Valuation Administration offices, Commercial Insurance, Medicaid/Medicare offices, Clients and Employers.
- Reviews, records and distributes daily customer correspondence.
- Balances daily payments for accurate reconciliation to account balances.
- Complies with Federal and State regulations regarding collection practices. This includes the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act, Health Insurance Portability and Accountability Act, Kentucky and Tennessee state Collection regulations and laws, and U.S. Bankruptcy Code and laws.
PI274353107
