L1 India Support Engineer

Foxit Software • Remote • 2d ago

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.

About the Role:

Foxit, a leading provider of innovative PDF products and services, is seeking a skilled L1 India Support Engineer to join our team. In this role, you will handle Level 1 and Level 2 product issues, troubleshoot and resolve customer problems, and collaborate with our product teams for continuous improvement.

Working Hours: Willing to work rotational shift 24*7 (Including weekdays and weekends)

Key Responsibilities:

·Serve as Level 1 customer support, troubleshooting and resolving product issues.

·Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

·Provide technical (Help Desk) support to learning software users.

·Advise and help in implementation of software during pre/post deployment.

·Develop and support methods and procedures for synchronous technology adoption into curriculum (video conferencing, Voice over IP, Chat).

Qualifications:

·Communicative (able to carry a professional conversation, provides a direct understandable response that is non-complex)

Desired Qualifications:

·Bachelor’s degree with 3–5 years of experience in providing product support (both technical and non-technical) is desired.

·Holds demonstrated successful project management skills.

·Programming certifications, experience, or related course work is good to have.

·Expertise in setting up and supporting synchronous communication including voice, video, and chat.

·Experiences in supporting technology, experience supporting learning management systems.

·Experience with web conferencing technology.