PRIMARY FUNCTION
Provide advanced end-user support for the Clinical application ecosystem, resolving complex issues and serving as a point of escalation for Level 1 analysts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
Provides advanced end user support for the Clinical application ecosystem, resolving complex issues and serving as a point of escalation for Level 1 analysts. Leads user solicitation efforts by coordinating and conducting comprehensive surveys, interviews, and focus groups to gather detailed user feedback and insights. Prepares detailed documentation, including technical guides and troubleshooting procedures, to assist users in effectively utilizing the EHR and ancillary applications. Completes intermediate system configuration tasks, working closely with the Level 3 analysts to implement and test configuration changes, ensuring seamless functionality. Leads user testing initiatives, designing test scripts, coordinating user testing efforts, and analyzing results to identify potential areas for improvement. Collaborates in system upgrades through planning, testing, and support. Collaborate with cross-functional teams, including developers, to address technical challenges, improve application performance, and enhance user experience. Contribute to continuous improvement initiatives by identifying opportunities to streamline processes, enhance support efficiency, and optimize the EHR application's functionality. Collaborating with cross-functional teams, and project managers, to ensure a cohesive and efficient acquisition integration process. Ability to communicate effectively with cross-functional teams, both verbally and in writing Participates in special projects as needed. Other duties as assigned.
QUALIFICATIONS
EDUCATION:
- Bachelor’s degree in a related field preferred.
- Experience may be commensurate with education.
EXPERIENCE:
- 3 to 8 years of related experience supporting an EMR application.
- Experience in a healthcare setting preferred.
LICENSURE / CERTIFICATION
- Preferred EMR Certification
KNOWLEDGE, SKILLS, AND ABILITIES
- EMR Support, Medical Terminology, and Relation Building Skills.
- Knowledge of healthcare regulatory standards (HIPAA).
- Ability to perform an in-depth analysis of application components, identify issues, and propose solutions. Intermediate in Microsoft Office Suite
- Strong typing skills, proficient in Microsoft Excel/Word/Outlook/Access.
- High level of written and oral communication in the English language, including the ability to analyze documentation quickly and accurately.
TYPICAL WORKING CONDITIONS
- Non-patient facing
- Remote position in the USA
- Involves frequent telephone contact interaction.
- Environment requires the ability to multi-task, communicate clearly & concisely, and data entry for extended periods.
- May require sitting for long periods; also stooping, bending, and stretching for files and supplies.
- Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate a calculator, copier, and such other office equipment as necessary.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to solve problems with a sense of ownership, enthusiasm, and innovation.
- Excellent organizational skills.
- Demonstrated attention to detail.
- Ability to work in a collaborative environment.
- Able to meet deadlines with conflicting priorities.
- Ability to work with minimal supervision and maximum accountability.
- Must be flexible, self-directed, prioritize multiple tasks, and manage a full workload.
- Poise, confidence, and professional maturity to interface with senior-level executives.
OTHER PHYSICAL REQUIREMENTS
- Vision
- Sense of sound
- Sense of touch
PI274285114
