We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dentistry & Orthodontics field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic in our Pediatric Dentistry front office. Monday-Friday 8am to 5pm.
WHO WE ARE:
At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties.
Visit our website: https://expeditiondental.com/ to learn more
WHO WE ARE LOOKING FOR:
- Proven experience in a customer service or administrative role, preferably in a healthcare setting (Pediatric Dentistry experience a plus!).
- Strong communication and interpersonal skills.
- Knowledge of dental terminology, procedures, and insurance processes is beneficial.
- Ability to multitask, stay organized, and work in a fast-paced environment.
RESPONSIBILITIES:
- Greet and welcome patients in a friendly and professional manner.
- Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
- Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
- Coordinate and manage the dental appointment calendar to optimize the daily schedule.
- Verify and update patient insurance information.
- Collect and process payments for services rendered.
- Provide patients with information on treatment costs, insurance coverage, and payment options.
- Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
- Maintain a clean and organized reception area.
- Address patient concerns and complaints professionally and promptly.
- Collaborate with the dental team to find solutions to patient issues.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. New grads welcome!
Expedition participates in E-Verify
