Customer Service Representative

Latitude Inc • Homestead, Florida, United States • 4d ago

Responsibilities:

Provide customer education on services via phone or email, helping to determine the most appropriate solutions to meet client needs
Offer technical support and guidance on testing plans while maintaining ongoing communication throughout the project lifecycle, including thorough documentation of all client interactions
Collaborate with internal team members to assess the feasibility of client requests
Review applicable testing standards and technical drawings to support project planning
Prepare detailed service proposals and follow up on quotes or inquiries to ensure timely responses
Represent the organization at industry events and conduct on-site facility tours as needed
Participate in seasonal or location-specific operational preparations (e.g., weather-related readiness)

Required Skills and Experience:

Associate’s degree or higher in a scientific field (such as Biology, Chemistry, Physics, or related discipline)
At least 3 years of experience in customer service, with a focus on written communication
Ability to clearly communicate technical concepts to both technical and non-technical audiences
Proficient with computers, including working knowledge of Microsoft Word and Excel
Strong verbal and written communication skills in English, with attention to detail in documentation
Basic understanding of algebra and geometry
Familiarity with professional communication and business etiquette

PI274184826

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