At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties and Responsibilities
oFacilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
oProvide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
oAnswer incoming phone calls, make outbound calls, and successfully respond to customer inquiries
oMeet/exceed departmental KPI's (past-due rate, 60+%)
oDemonstrate the ability to meet/exceed both quality and productivity performance expectations
oRespond to customer/client inquiries in an accurate and timely manner
oRespond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed
oDemonstrate the ability to solve for root cause, helping to set customers up for future success
oManage relationships with large, strategically significant customers requiring frequent contact and a strong partnership
oDemonstrate proficiency in solving complex problems by both identifying root cause and independently taking steps to resolve the issue and prevent future occurrences
oPerform adhoc account reconciliations to help determine if payment application or large-scale reconciliation is necessary
oProvide customers/clients with guidance on how to streamline their processes for operational efficiency
oFacilitate/lead conference calls with stakeholders as needed
oParticipate in projects designed to improve organization processes or improve efficiencies
oProvide feedback and collaborate with other team members to improve training and documentation for processes and procedures
oAvailable to pivot to both other programs, teams, and markets as needed
Qualifications
Competencies/Skills
oAbility to multi-task and make routine decisions
oAbility to work quickly and accurately simultaneously
oAbility to meet deadlines
oCustomer-centric focus and professional demeanor
oStrong communication skills including writing, speaking and active listening
oPositive attendance, dependability, and reliability
oProven ability to assess, prioritize, and balance daily workload
oAttention to detail
oListens with empathy
oGood problem-solving and critical-thinking skills
oGood analytical skills
oProficient in Microsoft Office Suite, with strong skills in Excel and Word
Years of Experience
o1-3 years of experience preferred
Education
oHigh School/ College/ Bachelor Degree preferred
Why you will love working at TreviPay
·Competitive salary
·Paid parental leave
·Generous paid time off
·Medical, dental, vision, FSA, Life/AD&D, long and short term disability
·401K matching
·Employee referral program
At TreviPay we believe:
·in saying yes to unique and challenging requirements
·empowered team members are creative team members
·our products make the customer’s day just a little bit better
·work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation. 
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