Customer Service Manager, Accounting Department –Murgado Automotive Group -Miami, FL
Murgado Automotive Group is known for its commitment to excellence in both sales and service. We represent some of the most respected automotive brands and pride ourselves on creating a memorable and positive experience for our customers.
We are seeking an enthusiastic and customer-focused Customer Service Manager to join our dynamic accounting team. If you have a passion for delivering exceptional customer service and want to be part of a leading automotive group, this opportunity is for you!
Position Overview:
As a Customer Service Manager for our Accounting department, you will serve as the point of contact for customers who have complaints or issues and will act as liaison between customers and the accounting team, managing the process from beginning to end, to ensure successful issue resolution is achieved.
Key Responsibilities:
Ensure customers feel valued, appreciated and that their issues/complaints are understood and documented, maintaining a high level of professionalism and empathy.
Act as a liaison between customers and the accounting team, keeping customers informed about the status/resolution of their issues and answering any questions they may have. (e.g., titles not getting transferred, payments not having been made, etc.)
Collaborate with appropriate accounting team members to address issues that fall under their area of responsibility.
Maintain accurate customer records, documenting issues and status of resolution in our system.
Assist with other duties as needed to support the troubleshooting/problem-solving efforts of the accounting department.
Qualifications:
High school diploma or GED required; some college preferred.
Previous experience in a customer service or advisory role, preferably in the automotive industry.
Strong communication skills, both verbal and written, with the ability to explain complex information clearly.
Exceptional interpersonal skills with a focus on customer satisfaction.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Proficient in using computer systems, including Microsoft Office and CRM software.
Detail-oriented with strong organizational skills.
Positive attitude, self-motivated, and a team player.
Knowledge of automotive dealership accounting preferred but not required
What We Offer:
Competitive salary with performance-based incentives.
Comprehensive benefits package including medical, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Ongoing training and career development opportunities.
Employee discounts on vehicles, parts, and services.
A supportive and collaborative work environment.
Opportunity to work with a prestigious brand and a respected automotive group.
Why Choose Murgado Automotive Group?
At Murgado Automotive Group, we believe that our employees are our greatest asset. We are committed to providing a positive work environment where you can grow and succeed. As a Customer Service Manager, you will have the opportunity to make a real impact on our customers and contribute to our success.
Ready to Make a Difference?
If you are passionate about delivering outstanding customer service and want to be part of a winning team, we encourage you to apply today. Join Murgado Automotive Group and help us continue to provide the exceptional service that our customers have come to expect.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
PI273659396
