A-1 Services has a great opportunity for an experienced Accounts Receivable Specialists!
THIS IS NOT AN ENTRY LEVEL POSITION
The AR Specialist ensures that all customer needs are promptly addressed by responding to customers’ requests, questions and concerns in a timely and accurate manner.
Qualified candidates for this position must have the ability to readily build relationships over the phone and must be quality focused, and an effective team player.
The Accounts Receivable Specialist should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both internally and externally, as he or she will frequently deal with peers, customers, and higher levels of management.
Experience with Quickbooks is Required
- Answer incoming calls and respond to emails from both internal and external customers .
- Keep track of AR mailbox and make sure it is cleared daily, according to department guidelines
- Coordinate with the AR and billing teams, collections, and area managers as needed to resolve any issues
- Complete new client forms, process changes for records such as addresses or phone numbers, and perform other account tasks
- Record all customer interactions thoroughly, including questions, requests, changes made or comments
- Communicates appropriate options for resolution in a timely manner
- Meet customer service and key performance requirements
- Perform other assigned tasks and duties necessary to support the Accounts Receivable and Accounting Departments
- Verify billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Assisting and supporting the verification of discrepancies and resolving clients’ billing issues by submitting billing adjustments to the AR billing department
- Communicate with individuals in a variety of positions, both internal and external to the company
- 3+ years Accounts Receivable experience preferred
- A hunger to learn and advance
- Excellent verbal and written communication skills
- Able to work in a team environment as well as individually
- Solid understanding of basic accounting principles, fair credit practices and collection regulations
- Data entry skills along with a knack for numbers
- Hands-on experience in operating spreadsheets and accounting software
- Observe all company procedures and safety rules
Requirements:
- High school Diploma or equivalent required
- At least 1 year of customer service experience; preferably in a corporate environment
- Excellent interpersonal skills and the ability to work well in a team setting
- Excellent communication, customer service, and problem-solving skills
- Proficient in relevant computer applications
- Knowledge of customer service principles and practices
- Excellent data entry and typing skills
- Strong organizational skills and attention to detail
The perfect candidate should have an Accounts Receivable background with a hunger to learn more!
A-1 is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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