Sway (formerly Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that's as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.
Sway (formerly Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry's and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.
The Role
We are seeking a skilled and proactive part-time Warehouse Lead to oversee all aspects of our warehouse operations, including receiving, storage, and distribution activities. You will play a key role in ensuring our processes align with Sway"s mission to provide seamless and efficient service to customers. In this role, you will be responsible for managing the team and the day-to-day functions of the warehouse, maintaining safety and regulatory standards, and working closely with our Operations Manager to optimize performance. As the company grows, you will have the opportunity to drive process improvements, lead cross-functional collaborations, and set the standard for operational excellence.
ONSITE: San Francisco, CA
What You"ll Do:
- Support receiving, sorting, and organizing inventory with accuracy
- Assist the team in managing incoming and outgoing shipments
- Help maintain an organized warehouse layout to increase operational efficiency
- Guide and train new associates on standard operating procedures
- Act as the on-site point person for daily team coordination
- Communicate any delivery issues, delays, or operational concerns to the HQ team
- Coordinate with drivers for pickups and deliveries as needed
- Step in to verify shipments, delivery photos, and labeling accuracy
- Ensure safety and hygiene protocols are followed on each shift
- Brainstorm operational improvements and assist the Operations Manager in developing action plans to alleviate these system pain points
- Suggest workflow or process improvements to improve team efficiency
Basic Qualifications:
- 1+ years of experience in a warehouse or logistics environment
- Experience coordinating with teams or training peers preferred
- Familiarity with basic warehouse procedures, tools, and safety standards
- Comfortable using warehouse apps or systems to log packages and track shipments (training provided)
- Strong attention to detail and ability to follow processes accurately
- Able to lift and move boxes (up to 30 lbs) and stay active throughout the shift
- Good communication skills for working with team members and drivers
Preferred Qualifications:
- A BS degree is preferred
- Forklift Certified is preferred but not required
Benefits:
You"ll be excited to join our team because we offer:
Join the Ground Floor of a Fast Paced Startup:
- Be part of shaping our company's future, where your ideas and contributions make a direct impact as we grow.
Dynamic and Engaging Work Environment
- Experience a collaborative atmosphere where teamwork is crucial and everyone contributes to our shared success.
Paid Time Off (PTO):
- Enjoy a comprehensive PTO policy that supports work-life balance and allows you to recharge when needed.
The Sway Way
Bring on the Storm: At Sway, we recognize that change is the only constant in the startup journey, and we embrace the challenges it brings. Every setback offers a new perspective, guiding us to innovate and grow as we navigate the twists and turns of our path.
Every Package Matters: We refuse to accept the imperfection that defines traditional logistics; every package and interaction counts. Our commitment to striving for perfection in every delivery and return sets us apart and fuels our success, creating the magic of Sway.
Trust your Numbers: Data forms the backbone of our decision-making process. While we consider both quantitative and qualitative insights, we prioritize data analysis to inform our strategies, ensuring that every initiative is backed by solid metrics before we act.
Seek Responsibility: We thrive on ownership, eagerly stepping up to take on tasks and projects. While we embrace the opportunity to lead, we acknowledge our mistakes, communicate transparently, and continuously build processes to prevent them from happening again.
Low Ego, High Ambition: Ego has no place in our culture; we promote constructive debate and collaboration to achieve the best outcomes. By fostering positive interactions and supporting each other, we embrace the challenge of our mission with kindness and enthusiasm, enjoying the journey together.
Job Type: Full-Time
Pay Rate: $24.00/hr
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