Entity: PTS Pacific Telemedicine Services
Position: Medical Office Assistant (MOA)
Type: Full Time
Location: False Creek Wellness
Salary Range: $23.00 - $25.00 CAD per hour
About the Company:
WELL Health Medical & Longevity Centre delivers the most advanced multi-modality diagnostic imaging technology & molecular biomarker testing. We bring together highly trained physicians & radiologists to create a one clinic experience for those seeking a longer, healthier, and more vital life. Founded in 2009, our clinic operated as False Creek Wellness & Diagnostics and served as a trusted partner for British Columbians, organizations and research facilities. In December 2022, WELL Health Technologies acquired False Creek Wellness & Diagnostics, and in October 2023, the clinic became the first WELL Health Medical & Longevity Centre. Our multi-specialty medical centre provides rapid access to executive health and longevity assessment services, heart health assessments, MRI, CT, CT angiogram, x-ray, ultrasound, echocardiogram, biopsy, interventional radiology, and pain management. We boast the latest longevity technology. Our 3T MRI is one of only three privately owned units with this magnetic field strength in British Columbia. This allows us to offer clients the most detailed imaging currently available, leading to faster scanning with more accurate results.
Position Summary:
To support Well Health Medical & Longevity Centre, Diagnostic Imaging Department in clinic operations and in delivering patient care. All work should be delivered to standards and procedures established in Diagnostics procedure manual or otherwise requested by the Clinic Manager.
What you will be doing:
- Coordinates patient care through the clinic: checking in, prepping, escorting to change room, answering questions, monitoring the waiting room.
- Answers inquiries by phone, email, and in-person in a helpful, respectful, and efficient manner.
- Ensures that all requisition and referral forms are legible and signed by a physician.
- Maintains appointment schedule in Velox (booking, billing, and reporting).
- Maintains Oscar EMR, including the patient chart; performs tasks (including linking reports/results, uploading requisitions, and referrals) in support of patient care.
- Relays MRI/CT scan preparations to the patient.
- Ensures MRI/CT are stocked appropriately and ensures that they are ready for the next patient (gowns, scrubs, sheets, etc.).
- Ensures patient confidentiality is thoroughly always practiced.
- Handles patient images and reports according to HIPPA regulations.
- Assist MRI/CT technologists and radiologists when requested.
- Maintain a strong communication between patients, technologists, and radiologists.
- Ensure waiting room, change room and recovery area are tidy and clean.
- Performs all other related clinical, administrative tasks or special tasks as required.
- Provides patient care with a customer service lens.
You Have:
- Previous experience in diagnostic imaging is preferred
- Ability to work well in a team environment
- Excellent written and verbal communication skills
- Computer proficiency – Microsoft Office Suite
- EMR proficiency – Oscar and Velox (an asset but not mandatory)
- Organized, accurate and efficient
- Proficiency in Cantonese and/or Mandarin is beneficial
- Ability to problem-solve
- Good sense of character and judgement
Clinical Skills and Abilities:
- English (fluent)
- Medical Terminology
- Medical Office Assistant certificate or 2+ years of office experience
- Basic Cardiac Life Support certificate
The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.
WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.
Want Read more about us: https://stories.well.company/
