About Five Star Home Services LLC
Five Star Home Services is a network of top-rated home services companies located throughout Greater Dayton, Greater Columbus, and Greater Cincinnati. We offer affordable plumbing, heating, air conditioning, air quality, and electrical services at fair and competitive prices. We have a team of master plumbers, HVAC technicians, and master electricians available around the clock with emergency repair services throughout our three major metro areas.
WHAT'S IN IT FOR YOU when you work for Five Star?
- PRIDE & PURPOSE: Work for a company with a mission to help others. Up to 10% of our profits are donated to support our local communities! We put the $ where the need is!
- VOLUNTEER PTO: Two (2) days of Volunteer PTO! We care about the community & we want to ensure you have the ability to donate your time to the causes you care most about!
- PTO & OTHER BENEFITS: Available after 90 days! (Company-paid $25k Basic Life Ins., STD, & LTD)
- SUPPORTIVE MANAGEMENT: You have career and personal goals & we want to help you accomplish them! Ask us how!
- FREE Five Star Employee Home Services Membership Plan: Steep discounts to help you with your own home service needs!
- COMPANY SWAG CREDIT: Five Star Store credit is provided after 90 days!
💥 Ready to Shift Gears?
You've mastered the finance program world—now it's time to lead something bigger. At Five Star Home Services, we're not just selling equipment—we're restoring homes, peace of mind, and comfort for families across the region. As our Financial Services Program Manager, you'll take the wheel on customer financing programs, training our field teams, and optimizing platforms that directly impact lives.
💼 What You"ll Own
- Financing Strategy & Execution: Manage and optimize our third-party financing programs for home service equipment and installations.
- Partner Collaboration: Strengthen and grow partnerships with key finance providers (think Goodleap, Synchrony, Upgrade).
- Field Team Enablement: Design high-impact training and reference tools so our team can confidently present financing to every customer.
- SOP & Platform Leadership: Develop and standardize processes across multiple financing platforms and integrate them with our CRM and operations tools.
- Performance Analysis: Track and report KPIs like approval rates, utilization, and customer satisfaction—and translate them into action.
📈 Ideal Candidate
You're a financial program services pro with:
- 3+ years in financing program leadership (home services or auto finance preferred)
- A Bachelor's degree (Master's a plus)
- Existing relationships with top-tier financing partners
- Strong background in SOP creation and team training
- Hands-on experience with platforms like ServiceTitan, Salesforce, Trainual, etc.
- A data-driven mindset and a passion for making systems work smarter
🎯 Why This Role Matters
Every family deserves a safe, comfortable home. Your work will directly influence their ability to access essential services—quickly, affordably, and confidently. You won't just build programs; you'll build trust.
PI273391543
