Job Title: Customer Service – Cruise Lines | Work From Home
Company: Destination Knot
Employment Type: Remote
About Us:
Destination Knot is a travel company that specializes in creating unforgettable cruise vacations, luxury getaways, and group travel experiences. We are passionate about helping our clients explore the world by sea while offering expert planning, exceptional service, and personalized support every step of the way.
Job Description:
We are looking for a friendly, detail-oriented Customer Service Representative – Cruise Lines to assist clients with their cruise travel needs. This work-from-home position is ideal for someone who enjoys helping others, is passionate about travel, and thrives in a remote support role. You will be the go-to contact for clients needing assistance with cruise bookings, questions, and trip details.
Key Responsibilities:
Answer client questions about cruise itineraries, cabins, amenities, and inclusions
Assist with booking requests, modifications, and travel preferences
Provide timely and professional customer service throughout the booking process
Communicate with cruise suppliers for updates, confirmations, and special requests
Monitor payment timelines, travel documentation, and post-booking follow-up
Keep accurate records of client preferences and reservations
Qualifications:
Strong communication and problem-solving skills
Customer service experience preferred (travel, hospitality, or retail a plus)
Comfortable navigating online booking tools and email platforms
Detail-oriented and able to manage multiple tasks independently
Passion for cruise travel and learning about cruise lines
No prior travel industry experience required—training provided
What You’ll Gain:
Flexible work-from-home schedule
Paid training and team mentorship
Income potential through performance-based project support and client satisfaction
Access to exclusive cruise perks, industry rates, and travel discounts
Growth paths into cruise planning, sales, or leadership roles
How to Apply:
If you enjoy delivering excellent customer service and love the idea of helping others cruise the world, we’d love to hear from you. Apply today to join Destination Knot and build a rewarding career from home!
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