BMC Rehab Support Representative
Pittsfield-MA-01201-United States
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DEFINITION/PRIMARY FUNCTION
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The Rehabilitation Support Representative is responsible for, but not limited to, the smooth operation of the following functions: registration, reception, insurance verification, precertification, scheduling, administrative/clerical support and medical record management for Physical Therapy, Occupational Therapy, Speech Language Pathology and Audiology. It is expected that a strong customer service focus is demonstrated in all interactions with patients/family, physician offices, clinicians, co-workers, payers and other departments.
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POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
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Experience:
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Two years of experience in a busy medical office required.
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Rehab experience strongly preferred.
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Experience working with commercial payers, Medicare and Medicaid required.
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Experience working in admissions or community scheduling preferred.
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Experience with word processing, spreadsheet and powerpoint software required.
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Education and Training:
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High school graduate or equivalent required.
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Level of knowledge associated with two years of college or equivalent work experience preferred.
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License, Certification & Registration:
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Other Requirements:
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Medical terminology required.
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Knowledge of procedures and appointment types for Physiatry, Physical Therapy, Occupational Therapy, Audiology and Speech Language Pathology preferred.
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Proficiency with the hospital's computer system/software which manages scheduling, registration and payer/benefit verification preferred.
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Ability to work independently, handle multiple tasks at one time.
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Strong interpersonal skills (both oral and written),
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High level of flexibility and organization,.
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Ability to interact appropriately with community, hospital staff, and physicians.
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Ability to maintain high level of confidentiality.
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Demonstrated proficiency with written and oral communication.
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Ability to speak English language in a clearly understandable manner.
PI273340999
