About Us
We are a leading orthopedic care provider dedicated to delivering exceptional patient care and improving lives. Our skilled team is known for professionalism, compassion, and a commitment to setting new standards in orthopedic treatment. We foster a supportive, respectful workplace culture where employees are valued, motivated, and empowered—offering competitive pay, great benefits, and a strong sense of purpose centered on patient well-being.
Job Description
The Patient Services Representative serves as the first point of contact for patients and visitors, playing a critical role in providing exceptional customer service and administrative support. This position is responsible for greeting patients, scheduling appointments, verifying insurance, and assisting with check-in and check-out processes.
Responsibilities
- Greet patients and visitors warmly and professionally.
- Schedule and confirm appointments accurately via phone or in person.
- Verify and update patient demographics and insurance information.
- Collect co-pays and other payments, provide receipts, and balance daily transactions.
- Manage patient check-in/check-out processes efficiently.
- Answer phones, respond to inquiries, and route calls to appropriate departments.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Collaborate with clinical staff to ensure smooth patient flow and excellent service.
- Perform general administrative duties such as filing, scanning, and data entry.
Qualifications
- High School Diploma or GED required
- 1+ years’ experience in a healthcare or customer service environment (orthopedic setting is a plus)
- Insurance verification experience preferred
- Experience with EMR systems (ModMed preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Calm under pressure and capable of multitasking
- A patient-first mindset and positive attitude
Benefits
- Competitive compensation
- Health, dental, and vision insurance
- 401(k) with 3% company Safe Harbor contribution and profit sharing
- Generous PTO and paid holidays
- $200.00 uniform voucher and company provided scrub jacket
- Opportunities for training, growth, and advancement
- A supportive and team-oriented work culture
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