Responsibilities:
Warranty Claims Management: Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims.
Record Keeping: Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation.
Problem Resolution: Addressing and resolving any issues or discrepancies related to warranty claims
Coordination: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission
Communication: Communicate effectively with customers, dealers, and manufacturers regarding warranty claims.
Process Improvement: Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.
Requirements:
Experience: Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred.
Technical Knowledge: Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems.
Skills: Strong attention to detail, organizational and time management skills, and excellent written and verbal communication abilities.
Education:
High school diploma or equivalent.
Benefits:
Compensation: Competitive salary and benefits package, including paid time off, health insurance, and retirement plans.
Work Environment: Positive work environment with opportunities for growth and advancement.
Salary dependent on experience and performance.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
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