About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.
What do we bring to the table?
- Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!
What you"ll do (mostly this...other duties may be assigned):
- Registers guests.
- Checks out guests and settles accounts.
- Provides general information to guests (i.e. directions, restaurant hours etc.).
- Balances and audits all Front Office postings and settlements.
- Updates daily checklist and guest history.
- Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
- Closes the food and beverage point of sale system and balances all room charges from outlets.
- Starts close-out process; prints and distributes Night Audit Report Packets.
- Consistently provides exceptional customer service by exceeding guests expectations.
- Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
- Communicates information regarding guests' needs to other team members and departments.
What you should bring to the table:
- At least 1 year in a hotel or a related field.
- Hight school diploma or equivalent.
- Basic knowledge of accounting principles.
- Proficient in Windows, Excel, Email and Word.
- Strong problem solving and troubleshooting abilities.
- Effective communication skills.
- Ability to work independently with minimal supervision.
- Capable of handling high pressure situations and maintaining composure.
- Flexible rotting schedule and ability to attend mandatory meetings.
- Professionalism
- Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
- Ability to display a consistently caring and respectful attitude
- Act as a gracious host to guests, vendors and candidates for employment
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