About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.
What do we bring to the table?
- Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!
What you"ll do (mostly this...other duties may be assigned):
- Registers guests
- Checks out guests and settles accounts
- Provides general information to guests (i.e. directions, restaurant hours etc.)
- Balances and audits all Front Office postings and settlements
- Updates daily checklist and guest history
- Balances all credit cards, direct bills, and miscellaneous charges from all shifts
- Closes the food and beverage point of sale system and balances all room charges from outlets
- Starts close-out process; prints and distributes Night Audit Report Packets
- Consistently provides exceptional customer service by exceeding guests expectations
- Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
- Communicates information regarding guests' needs to other team members and departments
What you should bring to the table:
- High School diploma or GED
- 3-year experience in hotel front desk desired
- Professionalism
- Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
- Ability to display a consistently caring and respectful attitude
- Act as a gracious host to guests, vendors and candidates for employment
PI272295199
