About TEVET LLC
For the past two decades, TEVET has been the leading federal reseller of engineering equipment and supplies, a premier provider of cutting-edge solutions in technology and defense.
We specialize in providing Test and Measurement equipment and software for government agencies and their prime contractors.
We understand the complexities of the aerospace and defense industry's technical challenges and critical compliance requirements. Our commitment is to simplify the procurement process and continue the innovation journey.
TEVET is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Job Summary
The Order Management Specialist is primarily responsible for supporting the customer after an order is placed. They regularly interface with both customers and suppliers to accurately interpret, document, and communicate information. This role is critical in maintaining customer satisfaction and earning supplier respect—areas in which TEVET is widely recognized within the industry.
The objective is to deliver an unmatched level of service that supports the warfighter, while offering customers and suppliers value-added incentives to strengthen and grow their partnership with TEVET. Our mission is their mission. They trust us to make the complicated easy.
Essential Duties & Responsibilities
- Interact with suppliers to ensure on-time delivery to customers.
·Identify key issues with suppliers. Notify management of increasing trends, unusual activity, or repeated inability to meet standards.
·Oversee and update orders with accurate shipping/tracking information in our ERP system and communicate status to customers and internal stakeholders.
·End-to-end order fulfillment: Fulfill orders, generate packing slips and proof of delivery, and enter required details into customer portals.
- Deliver effective solutions to strengthen supplier and customer relationships.
·Facilitate returns to vendors and communicate updates to the customer and inside sales team.
·Actively participate and lead in weekly team and supplier sessions.
- Identify and escalate supplier issues that impact fulfillment, notifying management of trends or recurring concerns.
·Consistently seek and suggest opportunities for improvement.
Work Environment
Primarily Monday through Friday office hours schedule, on-site at TEVET"s headquarters, or at their home office. May need to work and be available outside of primary hours to meet customer and business needs. Some travel may be required.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel.
Qualifications
Education / Experience
·Two years related experience and/or training; or a bachelor's degree from four-year college or university; or equivalent combination of education and experience.
·Prior experience in customer service. Must display proven ability to communicate effectively and professionally via phone, email, and in person.
Abilities / Skills
·Cultural Awareness - Treats people with respect, always. Actively listens. Embraces change. Works with intention.
·Quality Focused - Is thorough and accurate. Understands that a strong attention to detail is crucial for success.
·Solution Oriented - Evaluates a problem and determines a reasonable, practical plan of attack.
·Technologically Skilled - Uses technology to increase productivity. Keeps technical skills up to date. Is highly competent in Microsoft Word, Outlook, Excel, and PowerPoint.
·Agile – Is able to move off task to tackle an urgent request, then back on task to manage and complete the day-to-day requirements.
·Growth Minded - Views failure as an opportunity to learn and improve. Owns and scrutinizes their own errors and mistakes, resulting in personal growth and professional development. Understands that comfort zones rarely provide enrichment or breakthroughs.
Equipment Proficiency
·Proficiency in Microsoft Office suite, NetSuite and Adobe Acrobat.
Please note that this job description is not designed to cover or contain an exhaustive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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