Who We Are
Zion HealthShare is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other's medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America's leading HealthShare. We strive to meet our members' needs on a personal level by following our core values: innovation, excellence, transparency, and community.
Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Our mission is to change the healthcare industry by connecting like-minded individuals to an innovative and affordable medical cost-sharing community.
About the role
The Medical Billing Department Manager is a pivotal role responsible for leading and overseeing the Member Needs team. This position ensures the delivery of exceptional service to our members through effective communication and a member-focused environment. The Manager will drive the performance and development of the team, manage daily operations, implement process improvements to enhance overall efficiency and effectiveness, and collaborate with cross-functional teams to enhance member experiences.
What you"ll do
- Directly manage Team Leads, providing mentorship and guidance to elevate their leadership capabilities and drive team performance.
- Oversee departmental operations, ensuring alignment with organizational goals and the delivery of exceptional service to members.
- Identify and implement process improvements, utilizing data analysis to enhance workflows, increase efficiency, and improve member satisfaction.
- Prepare and present comprehensive reports and analyses to senior leadership, ensuring transparency and accountability regarding team performance metrics.
- Address and resolve complex member issues and operational challenges, maintaining high service standards and ensuring member satisfaction.
- Track key performance indicators (KPIs) related to team performance, service quality, and member interactions, developing strategies for continuous improvement.
- Partner with other departments to support company-wide initiatives and enhance overall operational effectiveness.
- Conduct regular performance reviews and developmental check-ins with Team Leads, fostering a culture of feedback and continuous learning.
- Oversee the onboarding and training programs for new medical billing processors, medical record technicians, and determination adjudicators. Ensuring all are equipped with the necessary skills and knowledge to succeed.
- Perform other duties as assigned to support departmental and organizational objectives.
Qualifications
- 3+ Years in a leadership role, with strong organizational and time-management skills to handle multiple priorities effectively.
- Proven experience working within a CRM and/or EMR system.
- Exceptional verbal and written communication skills, with the ability to engage and inspire team members and stakeholders.
- Strong analytical skills to interpret performance data and inform strategic decision-making.
- Ability to motivate and develop leaders, creating a positive and high-performing team environment.
- Adaptability to new challenges in a dynamic setting, with a proactive approach to problem-solving.
- A strong commitment to delivering outstanding customer service and enhancing the overall member experience.
Experience preferred
- Experience working with and interpreting medical bills, statements, receipts and medical records
- Familiarity with HIPAA
Benefits
- 13 paid holidays, including your birthday and personal preference day, plus up to 3 weeks of paid time off to balance work and life.
- Healthcare package including Medical, Dental, Vision, HSA with a company match, Supplemental Insurance like Life and Short-Term Disability, Health Share and a free DPC Memberships.
- Invest in your future with a 401k plan backed by a solid 4% match from us.
- Enjoy the simplicity of bi-weekly paychecks along with the perk of free snacks and regular lunches available onsite.
- Build strong connections with colleagues at our frequent, fun team-building events.
The pay range for this role is:85,000 - 90,000 USD per year(St George)
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