The Store Manager will oversee daily store operations, ensure compliance with company policies, and deliver exceptional customer service. This role leads the team, enforces standards, and maintains a welcoming environment that encourages customer loyalty.
Key Responsibilities:
- Lead and manage store team members, including scheduling, coaching, and performance evaluations.
- Enforce store policies, health and safety standards, and operational procedures.
- Support and coach staff to achieve excellence in beverage preparation, customer service, and operational tasks.
- Ensure consistent enforcement of performance standards and barista techniques.
- Monitor and uphold high standards of performance and presentation across all shifts.
- Resolve customer issues promptly and professionally.
- Monitor sales, expenses, and operational metrics, implementing improvements as needed.
- Promote a positive, team-oriented culture rooted in respect, accountability, and excellence.
- Support training initiatives and ensure team adherence to brand standards.
Qualifications:
- Proven leadership experience in retail or food service.
- Strong communication and interpersonal skills.
- Ability to enforce policies and uphold standards during all shifts.
- Customer-focused with a proactive problem-solving approach.
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