ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY
The Non-technical Coordinator is responsible for cultivating an environment of teamwork and positive attitude among staff that is patient oriented and focuses on providing a high level of customer satisfaction, positive communication and accurate results within an acceptable turnaround time. The Non-technical coordinator covers non-technical services as related to specific area of work (outpatient phlebotomy, inpatient phlebotomy, lab assistants, or customer service). Coordinator is responsible for daily operation of processes and services and reports to designated laboratory management.
Essential Functions:
- Promotes the mission, vision, and values of the organization. Exhibits and adheres to Williamson Health's Standards of Performance in all areas of job duties and responsibilities.
- Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
- Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
- Works well with other laboratory employees to maintain an environment of teamwork.
- Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
- Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures.
- Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
- Responds appropriately to tests with a priority of STAT, call results or timed specimens
- Responsible for training new employees and students as assigned.
- Works with other coordinators to maintain proper staffing and effective operations.
- Interacts with nurses, staff, and physicians to provide optimal patient care.
- Orients new employees prior to working independently and turns in training documentation in a timely manner.
- Conducts 6th month and annual competency and assists in the development of the competency material.
- Ensures procedures and policies are followed through monthly audits or error detection. Provide feedback to staff and implements process improvement.
- Promotes positive teamwork in area and serves as a mentor and coach.
- Assists direct manager in the overall operations of the department.
- Performs other duties as assigned.
POSITION REQUIREMENTS
Formal education / training:
• High school graduate or equivalent.
• Phlebotomy certification preferred.
Workplace experience:
• Excellent customer service skills required.
• Employee supervision experience preferred.
• Familiar with medical terminology.
• Minimum of four years phlebotomy experience in hospital setting.
Equipment and skills training:
• Working knowledge of word and excel.
• On the job training of laboratory computer and phone system.
Knowledge, Skills and Abilities:
• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills
Physical and Environment Requirements:
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
PERFORMANCE STANDARDS
1 Maintains efficient, effective daily operation for area of responsibility, including staffing. (calling in extra help if necessary or sending home personnel when test volume is low)
2 Turn Around Time within acceptable time criteria for ER patients. Average time from Collected to Resulted:
• <20 minutes EE
• 20 – 30 minutes MS
• >30 minutes BS
3 Teamwork
• Works as team with other non-technical coordinators to meet daily responsibilities and overall departmental goals.
• Helps create and support an environment of cooperation and teamwork
• Makes sure work is evenly distributed among staff on shift.
• Strongly discourages negative criticism of other staff members.
4 Participates in departmental meetings and process improvement teams (laboratory or hospital, if applicable).
• In-services reviewed and signed before due date
5 Ensures laboratory policies and procedures are trained and followed.
• Keeps staff up to date on procedure and policy changes maintaining appropriate documentation
• Conducts monthly audits for compliance
6 Employee competencies in all pertinent areas in a complete and timely manner
• Documents that initial training is complete before employee works in each defined area
• Turns in completed paperwork for personnel file
• Develops and performs 6th month and annual competencies
7 Works efficiently to complete assigned responsibilities thoroughly, timely, and accurately.
• Submits required data, records in timely manner; audits completed by 6th of the month.
• Posts schedule at least four weeks in advance
• Develops and assists in implementation of goals
• Follows through on all departmental duties.
• Makes good use of time.
8 Positively identifies patients and specimens
• 0 ID errors = EE
• 1 ID error = MS
• >1 ID error = BS
• Selects correct patient in Meditech and FaxCert or other lab system
• Properly labels specimens using 2 identifiers
• Uses handheld computers properly for specimen collection
9 Communication
• Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way
• Communicates issues or concerns to coordinator or lead tech
• Communicates issues or concerns at shift change with co-workers
• Keeps confidentiality
• Reads email daily and responds in a timely manner.
10 Motivated – takes initiative for work that needs to be done
• Helps manager and director with tasks as needed
• Willingly seeks out/accepts new responsibilities
11 Adheres to Williamson Health Lab attendance policy
• Reports to work on time
• Rarely calls out from work
• Rarely misses time punches in API
• Submits requests for PTO within policy guidelines
• Does not take extended lunches.
• Takes appropriate breaks as dictated by work load.
12 Follows Hospital and Laboratory Policies on the use of Electronic Devices:
• Cell phones kept on vibrate
• Phones/Electronic/Headphone devices used during break/meal times only
• Does not use personal phones in patient care areas
• Uses the hospital internet for work purposes only
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