The Lead Front Desk receptionist is responsible for the overall success and daily workflow of the Receptionists at Excel Orthopaedics
DUTIES AND RESPONSIBILITIES:
- Greet and check-in patients in a friendly and professional manner
- Monitor and provide coaching on daily workflows with the Reception team
- Provide guidance and promote a high level of teamwork within the Reception staff
- Manage and delegate any scheduling issues that arise ensuring adequate coverage of department
- Upholds policies and procedures and promote quality of service for the team
- Ensure all reference forms/charts are up to date
- Keep the reception area neat and clean at all times throughout the day.
- Ensure there is proper coverage between the receptionists during lunches and time off
- Troubleshoot any immediate issues, escalate to management as appropriate
- Be the point of contact for any workflow issues ( ex: schedules, authorizations, paperwork, etc)
- Review all schedules in the morning or the prior evening to identify any anticipated challenge or downtimes
- Demonstrate professional communication and problem solving with other departments, providers and leadership
- Schedule and confirm patient appointments using medical scheduling software
- Problem-solve and schedule optimization
- Collect and verify patient information, including insurance details, co-pays and payments as needed
- Communicating proactively with clinical staff and billing staff regarding any issues concerning patient care
- Maintain patient records and ensure they are accurate and up-to-date
- Follow HIPAA guidelines to protect patient confidentiality
- Assist with medical administrative tasks, such as filing and organizing documents
- Complete other tasks as directed by management
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