Job Summary:
The Hotel Manager is responsible for overseeing the daily operations and accountable for the financial and operational performance of the hotel. As Manager, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. You will also ensure that the hotel is in compliance with all local, state and federal regulations, as well as compliant with the hotel brand standards; this position reports to the Hotel Director.
Supervisory Responsibilities:
- Organizes, directs, and oversees the schedules and work of the hotel staff
- Approves timecards and requests for time off
- Prepares work schedules and assignments
- Ensures team members' educational training is met and documented per brand standards
- Communicates and enforces safety procedures and site rules
- Provides constructive and timely performance evaluations
- Handles discipline and termination of employees in accordance with company policy
Duties/Responsibilities:
- Greet and register guests
- Inspect the grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Keep track of the hotel's financials
- Ensure accounts receivable are current and that payments are processed in timely manner
- Interviewing/recruiting new employees
- Organizing schedules
- Keeping track of employees' hours
- Recording payroll data
- Monitor staff performance, ensuring the hotel is running well and guests are happy
- Coordinate front-office and back-office activities and resolve any problems
- Set budgets and room rates, allocate funds and approve expenditures for various departments
- Interacting with guests to get feedback and respond to guest and social media reviews
- Ordering food and all hotel and operating supplies for all departments
- Perform other duties as assigned
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Decision-making and problem-solving skills
- Leadership skills with the ability to delegate, motivate, and inspire team members
- Honesty and integrity
- Ability to manage time effectively
- Strong interpersonal and relationship building skills
- Team player with a positive ”can-do” approach
Education and Experience:
- Minimum of a high school diploma
- Minimum of three (3) years in a hotel management position
- Proven track record of building sales, increasing profits, staff development, and operational improvements
- Strong service and hospitality focused leadership style
- Demonstrates an ownership mentality, business maturity, and strong industry awareness
- Obtain GM Certification training per brand standards
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to stand and walk up to eight hours per day
- Ability to lift up to 25 pounds
- Ability to work Saturdays, Sundays, and at night, when necessary
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