Job Summary / Purpose
The Patient Safety Coordinator plays a crucial role in fostering a culture of safety and enhancing the patient experience within the organization. This position is responsible for the proactive identification, investigation, and resolution of patient safety concerns, complaints, and grievances. The Coordinator serves as a key liaison between patients, families, clinical staff, and legal counsel, ensuring timely and effective communication and resolution of issues. This role also supports legal activities, including claims management, legal document coordinations, and actively collaborates with clinical departments to implement patient safety initiatives to improve overall quality of care and patient experience.
Essential Key Job Responsibilities
Complaint and Grievance Management
- Receive, document, and manage patient complaints, grievances, and compliments in a timely and professional manner, utilizing an electronic tracking system
- Conduct thorough investigations of complaints and grievances, gathering information from all relevant parties
- Ensure timely and appropriate responses, adhering to organizational policies and regulatory requirements
- Analyze complaint and grievance data to identify trends and opportunities for improvement
Legal Support
- Coordinates the requests from the claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims.
- Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
- Maintain accurate and confidential records
Patient Safety
- Participates in patient safety initiatives, protocols and best practices
- Provides education and training to staff on patient safety techniques and initiatives
- Work with clinical operations to understand needs and raise awareness of the patient experiences
- Effectively communicate patient safety information and recommendations to various audiences including presentation to groups or in one-on-one situations
- Participate in relevant committees and meetings related to patient safety
Minimum Qualifications
Required Education and Experience
- Minimum of three (3) years of patient safety and/or other related professional experience.
- Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.
Required Licensure and Certifications
Required Minimum Knowledge, Skills, Abilities and Training
PI270922315
