Address: 550 New York 299 Highland NY 12528
Schedule: Monday- Friday 8:30AM - 5:30 PM
Every 8th Saturday in the Poughkeepsie office from 8:30 am - 5:30 pm
PRIMARY FUNCTION
Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
Post patient charges and payments. Complete charge and payment reconciliation.
Scan and upload documents in Document Management system.
Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.
Participate in staff and educational meetings.
QUALIFICATIONS
EXPERIENCE:
LICENSURE/CERTIFICATION
KNOWLEDGE, SKILLS, AND ABILITIES
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Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
TYPICAL WORKING CONDITIONS
OTHER PHYSICAL REQUIREMENTS
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
PI270710943
