Looking for a new opportunity where you can make a difference and grow your career at the same time?
Look no further...
We're Sonoran Desert Institute, and we are seeking an experienced Admissions Training Manager to join our dynamic team.
Our story:
Sonoran Desert Institute (SDI) has been changing lives since 2000. As a DEAC accredited school, our mission is to provide students with current, industry-driven, quality education, delivered through online distance education and practical applications. SDI is an employee-owned company creating a culture with an ownership mentality at the foundation. We believe in rewarding our employees through the success of the institution. Come be a part of a dynamic organization with the ability to impact the lives of others through education.
What you will be doing:
The Admissions Training Manager has a major impact on the training, preparedness, and development of SDI's Admissions team members and SDI's focus on contributing to student success and satisfaction. Success in this role means utilizing solid selection and hiring techniques; administering high-value training; and monitoring, assessing, and coaching new Admissions team members, during their first 90 days of employment. The Admissions Training Manager will assist in transitioning new hires to a dedicated team, which reports to an Admissions Manager. The Admissions Training Manager will also assist with re-training existing Admissions team members and participate in department training initiatives as needed. The ability to adapt to different learning styles, communicate effectively, and cultivate a positive, ethical, compliant, and productive work environment will further enable your success. In addition to responsibilities surrounding initial onboarding and training, the Admissions Training Manager will manage the output of these new employees, helping to support team members through re-training, reporting, and assessment of product knowledge.
- Hires, trains, and develops staff, ensuring appropriate application of the recruitment methodology in conjunction with human resources department
- Trains and manages new hires to established key metrics and accountabilities during their first 90 days of employment, or until deemed ready to assign to regular team
- Develops, implements, and administers training materials/programs and assessments, ensuring alignment with organizational goals and objectives
- Collaborates with management and subject matter experts to procure information, content, and resources for training materials
- Creates a psychologically safe learning environment, fostering open communication and promoting active participation among participants
- Creates and maintains comprehensive training records, guides, manuals, and procedures to facilitate effective learning experiences
- Ensures training data is current and accurate in training systems and that all training materials are reviewed and approved by SDI Compliance committee prior to use/dissemination
- Coordinates training logistics for in-person, virtual, and hybrid training sessions, including scheduling sessions, booking applicable rooms, and managing training materials
- Evaluates training effectiveness through assessments, feedback, and performance metrics, and makes modifications for improvement
- Conducts phone call observations, identifies and coaches to strengths and weaknesses
- Stays current with SDI's program offerings and related industries, regulatory requirements, company best practices, and innovations in training and development
- Documents each employee's progress during first 90-days to position employee for success with progressive development at transition to new Admissions Manager
- Participates in interviews and identifies prospective Admissions Representatives to ensure appropriate staffing levels are maintained
- Stays current with the various platforms used by the Admissions team, including RingCentral, CRM, LiveChat, and others as needed
- Conducts new hire meetings, communicating weekly and monthly goals, program updates, compliance requirements, and other SDI departmental information
- Conducts one-on-one meetings with each new hire on a regular basis to ensure regulations, standards and processes are being adhered to for overall departmental growth including feedback from reviewing live or recorded calls, notes captured in CRM, and overall metrics
- Works productively with all SDI employees and departments to ensure a positive learning environment and student-centered philosophy
- Builds effective relationships across departments and creates an environment of accountability and excellence in hiring, training, and development
- Assists in the recurring and refresher training of Admissions Representatives, as needed
What we offer:
- Highly competitive compensation
- Employee Stock Ownership Plan (ESOP)
- Comprehensive benefits package with 100% company-paid medical option for employee
- 401(k) with generous company match
- Employee Assistance Program (EAP)
- Pet Insurance
- Company-paid Life insurance
- Paid Time Off (Vacation, Sick, and Volunteer time off!)
- 14 Paid holidays
- Referral program
- Education Tuition Benefit program
- Career development opportunities with a growing company
- And perhaps most importantly, a team who is dedicated to your success!
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