Centralized Scheduler II / CNA

Premier Community Healthcare Grp. • Dade City, Florida, United States • 1w ago

Join the Premier Team – Where Passion Meets Purpose!

Premier Community HealthCare is a nonprofit Federally Qualified Health Center (FQHC) dedicated to serving Pasco and Hernando Counties. We offer a wide range of high-quality services, including Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and more. Our team is focused on improving access to healthcare services and providing high-quality and compassionate care to our community.

We’re looking for a Centralized Scheduler II / CNA to join our team in Dade City, Florida! In this role, you will be responsible for coordinating patient appointments across multiple departments, ensuring that patients receive timely access to care. If you’re passionate about delivering exceptional service and want to make a difference in our community, we’d love to hear from you!

✅ Why Join Premier?

CNA License Strongly Preferred – Applicants with a current CNA license are encouraged to apply
Full-Time Position – Standard work hours with a consistent schedule
Supportive Work Environment – Work with a mission-driven team dedicated to providing quality healthcare
Impactful Work – Provide excellent customer service when assisting patients with their scheduling needs
Growth Opportunities – Be part of an organization that values your professional development

Join us and make a meaningful impact on our organization and community!

The Centralized Scheduler II is responsible for performing scheduling tasks with a high level of proficiency, ensuring efficient operations within the call center. This role requires independent problem-solving and decision-making to resolve patient scheduling needs while maintaining a strong focus on patient satisfaction. The Centralized Scheduler II serves as a peer resource for new hires, helping them acclimate to the work environment, answering questions, and providing quick guidance. This role also involves contributing to process improvements by sharing feedback, collaborating with team members, and ensuring compliance with organizational policies and healthcare regulations.

Essential Duties and Responsibilities:

Proficiently schedule patient appointments across Premier’s multiple service lines using the Practice Management System, ensuring accurate and appropriate information is provided.
Independently handle phone lines, patient inquiries, and scheduling, providing one-call resolution for most situations
Ensure patients are taken care of in a timely manner, maintaining high patient satisfaction and professionalism in all interactions
Thoroughly and accurately document patient interactions, messages, and scheduling information in the Electronic Health Record (EHR) system (EPIC).
May assist with clinical issues as appropriate, based on qualifications and scope of practice
Act as a peer resource for new hires, providing guidance, answering questions, and helping them acclimate to the call center environment
Identify and address patient scheduling conflicts, assessing situations and applying appropriate skills before escalation
Assist with the rescheduling of appointments, ensuring patients are informed of required documents or fees before their visit
Utilize Service Excellence standards to resolve patient complaints and complex patient issues, ensuring a professional and positive experience for patients and colleagues
Demonstrate responsibility and respect for patients, their families, and coworkers.
Collaborate with care team members to ensure smooth patient flow and service delivery.
Ensure confidentiality and HIPAA compliance at all times
Keep other care team members informed when situations occur that disrupt timely patient flow through site.
Contribute to community give back initiatives and be an advocate for Premier’s mission
Adhere to patient care needs and the core values of Premier Community HealthCare to provide best-in-class patient experience
Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI/QA)
Other duties as assigned

Supervisory responsibilities: None

Knowledge, Skills and Abilities:

Demonstrates proficiency in scheduling systems, including EPIC or other Electronic Health Record (EHR) systems
Works independently, efficiently managing scheduling tasks and resolving routine patient inquiries with minimal supervision
Strong attention to detail when documenting patient interactions and scheduling information.
Demonstrates flexibility and adaptability in responding to changes in workflow or operational challenges within the call center
Capable of collaborating with peers, providing support to new hires, and maintaining positive team dynamics
Identifies opportunities for process improvements and communicates feedback to supervisors.

Maintains a professional relationship and positive attitude with co-workers, patients, the entire organization, and the public

Maintains the highest professional work ethics
Displays enthusiasm toward the work, mission, and vision of the organization
Exceptional customer service skills and demonstration of empathy and compassion to a diverse patient population
Ability to communicate effectively, verbally and in writing with multiple levels within the organization
Excellent grammar, spelling and interpersonal skills

Exhibits honesty and ethical conduct, maintaining confidentiality and upholding Premier Community HealthCare's values in all interactions

Qualifications:

High School Diploma or GED
CNA License Strongly Preferred
Minimum of 1 year of experience as a Centralized Scheduler or in a comparable healthcare role.
Obtain and maintain Epic certification / annual compliance throughout employment.
All clinical centralized II schedulers must adhere to credentialing policies

Working conditions and physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.