Referral Coordinator

Appalachian Regional Healthcare System • Boone, North Carolina, United States • 1w ago

Position Summary

The Referral Coordinator plays a crucial role in facilitating the referral process within the clinic. This individual will be responsible for managing referrals from primary care providers, ensuring seamless communication between healthcare providers, and coordinating appointments for patients requiring specialized care. The ideal candidate will have excellent organizational skills, strong communication abilities, and a deep understanding of healthcare procedures. Responsibilities include:
Referral Management:
- Receive and process referral requests from primary care providers.
- Verify insurance information and obtain necessary authorizations for referrals.
- Ensure all referral documentation is complete and accurate.
Communication:
- Liaise with specialists, diagnostic facilities, and other healthcare providers to schedule patient appointments.
- Maintain open and effective communication channels between referring physicians and specialists.
- Update patients on the status of their referrals and provide necessary information.
Appointment Coordination:
- Schedule and coordinate appointments for referred patients, taking into consideration urgency and patient preferences.
- Provide patients with detailed information about scheduled appointments and any required preparations.
Record Keeping:
- Maintain accurate and up-to-date records of all referral-related activities.
- Enter relevant information into the clinic's electronic health records (EHR) system.
Quality Assurance:
- Monitor and track referral outcomes to ensure timely and appropriate patient care.
- Identify and address any issues or barriers in the referral process.

â€‹â€‹â€‹â€‹â€‹â€‹â€‹Compensation is commensurate upon education and experience. Hiring compensation rang starts at 15.50 / hour.

Position Qualifications Minimum Education

High School Diploma is required.

Experience

1 year of prior experience in a medical or office setting preferred.
Familiarity with medical terminology, insurance procedures, and healthcare regulations.
Experience using electronic health records (EHR) systems.

Required Registration/License/Certification

Certification in Medical Office Administration or a relevant field (preferred).

Knowledge, Skills and Abilities

Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills.
Ability to demonstrate exceptional customer service to patients, family, staff, and physicians.
Typing, computer skills, word processing, mathematical skills.
Must possess excellent written and oral communication skills.
Must have the ability to coordinate and organize details.
Must have the ability to coordinate multiple tasks.

Physical Demands

Ability to sit and use a computer for extended periods.
Manual dexterity to operate a computer keyboard and handle paperwork.
Ability to lift light objects (up to 20 pounds) as needed.

Working Conditions

Continuous sitting or standing up to >8 hours per day
Speaking, reading, and writing > 8 hours per day
Lift, carry; push and/or, pull <30 lbs
Frequently per minute: hand, finger, and wrist repetition; and moderate dexterity.
Frequently per hour, exposed to close eye work

About UNC Health Appalachian

UNC Health Appalachian is a leading healthcare provider in the High Country, with three hospitals and numerous medical practices. We are committed to improving the health and quality of life in the region.

About UNC Health
UNC Health, part of the University of North Carolina system, includes 14 hospitals and over 500 clinics, with a mission to improve health outcomes for North Carolinians.

Diversity and Inclusion
UNC Health Appalachian values diversity and is committed to creating an inclusive workforce. We encourage applicants from all backgrounds to apply. Employment is contingent upon successful background checks and drug screening. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.