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Front Desk Associate, Hand Therapy Technician

Orthopedic One • Upper Arlington, Ohio, United States • 1w ago

POSITION SUMMARY
- This position is responsible for assisting the hand therapists and office staff to provide timely, friendly and accurate patient care.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Clinic Support: variable based on location and coverage needs
  - Communicates with the therapists to ensure timely start time and set up of patient’s treatment.
  - Cleans and sanitizes all equipment/table after each patient treatment and completes weekly cleaning tasks.
  - Maintains stock and organization of supply inventory. Organize splint material, home exercise hand-outs, and replenishes clinic supplies. Communicates with others regarding supplies and equipment as requested.
  - Tends to laundry duties.
  - Calibrates BTE regularly.
- Customer Service/Front Desk Support: variable based on location and coverage needs
  - Interacts with patients to promote a friendly positive atmosphere.
  - Accurately and efficiently checks patient into EMR system and track visits as required.
  - Answers telephone calls and transfers calls as appropriate.
  - Reviews patient chart prior to appointment to ensure scripts, authorizations, and notes are correct in appointment description.
  - Scans appropriate documentation into patient chart.
  - Completes daily cash out report.
  - Faxes documentation to outside referral sources.
  - Communicates with therapists, secretaries, and mid-level providers regarding appropriate patient issues such as schedules, authorization information, etc.
- Scheduling: variable based on location and coverage needs
  - Schedule patients for therapy appointments coordinating with physicians and mid-level providers as needed.
  - Makes changes to schedule template as directed by therapist/management to meet staff, clinic or patient needs.
  - Accurately fills in all required fields on EMR including appropriate appointment codes.
- Business Office/Billing: variable based on location and coverage needs
  - Explains benefits to patients and assists with obtaining notification of benefits/authorizations as indicated.
  - Collects co-payments and payment of self-pay items.
  - Ensures super bills and referrals have appropriate referral and add notes as indicated.
  - Updates EMR notes and/or alerts and communicates to all staff.
  - Initiate BWC approval, extension and continuation of care for BWC patients.
TEAMWORK
- Teamwork:
  - Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
  - Works cooperatively and refrains from participating in negative conversations.
  - Shares knowledge and insights with co-workers in a constructive manner.
  - Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
  - Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
POLICIES AND PROCEDURES
- Policies and Procedures
  - Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
  - Provides assistance and support to leadership in implementing policies and procedures as necessary.
  - Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
QUALIFICATIONS
- Education, Experience, Certification and Licensure Requirements:
  - A high school diploma or equivalent, basic computer skills and customer service experience is required. Previous experience in medical office setting, using EMR system is preferred. Prior experience in an Occupational Therapy setting a plus.

PI270519948

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