Pay Rate: $16.00 / hour

Job Title: Ride Operator

Position Summary

Ride Operators are responsible for ensuring a safe, fun, and exciting go-kart racing experience for all guests. This role is highly interactive and safety-focused, combining customer service, operational awareness, and teamwork. Ride Operators serve as the frontline ambassadors of the entertainment center, creating memorable experiences while enforcing safety standards and maintaining smooth track operations.

Key Responsibilities

Guest Experience & Customer Service

Greet guests warmly and create an energetic, welcoming atmosphere.
Explain go-kart rules, safety procedures, and racing guidelines clearly and confidently.
Assist guests with questions, concerns, or special needs in a friendly and professional manner.
Help ensure all guests—kids, teens, and adults—feel comfortable, safe, and excited to race.

Safety & Race Operations

Enforce all track safety rules consistently and professionally.
Properly fit and distribute helmets and other required safety gear.
Monitor the track during races to identify unsafe behavior, collisions, or mechanical issues.
Use track control systems, flags, radios, or signals to manage races and respond to incidents.
Safely stop races when necessary and assist guests exiting karts.

Kart & Track Oversight

Perform basic pre- and post-race inspections of karts to ensure safe operation.
Report mechanical issues, damage, or safety concerns to management or maintenance staff.
Assist with moving, parking, charging, or staging karts as required.
Keep the track area clean, organized, and free of hazards.

Teamwork & Communication

Work closely with other Track Attendants, Guest Services, and Management to ensure smooth operations.
Communicate clearly with teammates during races and busy periods.
Follow all company policies, procedures, and emergency protocols.

Facility Standards

Maintain a clean and professional appearance of the track, pit, and guest areas.
Support opening, closing, and shift transition duties as assigned.
Uphold the family-friendly values and standards of the entertainment center.

Qualifications & Skills

High-energy, positive attitude with a passion for guest interaction
Strong attention to detail and ability to remain calm in fast-paced environments
Excellent communication and interpersonal skills
Ability to follow safety rules and enforce them consistently
Dependable, punctual, well groomed and team-oriented
Previous customer service, recreation, or entertainment experience is a plus (but not required)

Physical & Scheduling Requirements

Ability to stand, walk, and remain active for extended periods
Ability to lift or push up to 75 lbs (as applicable)
Comfortable working in a loud, high-energy environment
Must be able to work flexible hours, including evenings, weekends, and holidays

Why Work With Us?

Fun, high-energy work environment
Opportunities for growth and advancement
Team-oriented culture
Competitive pay and employee perks (free racing, discounts, etc., if applicable)

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The Darling Group

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