Scheduler, Physician Appointments

Orthopedic One • Westerville, Ohio, United States • 1d ago

Scheduler, Physician Appointments

POSITION SUMMARY
- Responsible for performing a variety of administrative duties in support of Orthopedic One patients, providers, and staff.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Scheduling Phones:
  - Answers calls from busy scheduling queue to schedule patient appointments.
  - Uses physician protocols, insurance participation information, and patient preference to determine most appropriate approach to schedule patients
  - Calls patients to reschedule appointments as assigned.
  - Takes necessary steps to ensure correct patient identification.
  - Communicates professionally with physician offices. Provides appropriate notices for same/next day add-ons and cancellations.
  - Collects information and accurately performs data entry in EMR to create or maintain patient demographic information, referral source, transition of care, referring provider and other information as required.
  - Attends to other scheduling tasks including: Scheduling patients for approved injections; Retrieving voicemails and making return calls; Other scheduling tasks as assigned
  - Process outgoing mail as well as incoming and outgoing fax communications.
  - Completes other duties as assigned by the Supervisor.
- Processing Referrals:
  - Process incoming referrals following department policies and procedures, within 24 hours of receipt
  - Accurately documents all scheduling attempts and reports results to supervisor
  - Communicate timely to referring provider office efforts to schedule referred patients
- Initiative:
  - Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
  - Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
  - Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.
TEAMWORK
- Teamwork:
  - Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
  - Works cooperatively and refrains from participating in negative conversations.
  - Shares knowledge and insights with co-workers in a constructive manner.
  - Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
  - Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
POLICIES AND PROCEDURES
- Policies and Procedures
  - Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
  - Provides assistance and support to leadership in implementing policies and procedures as necessary.
  - Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
QUALIFICATIONS
- Education, Experience, Certification and Licensure Requirements:
  - High School Diploma or equivalent required. Previous customer service experience required and computer skills are required; medical office experience including use of EMR system is preferred.

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