Registration Supervisor
App Regional Orthopedic Sports Medicine – Registration Supervisor
Location: Boone, North Carolina | Full-Time | Clinic-Based | Non-Exempt
Why You'll Love Working Here
As a Registration Supervisor at App Regional Orthopedic Sports Medicine, you'll play a critical leadership role in overseeing clinic registration operations and ensuring an exceptional patient experience. You'll guide a dedicated team responsible for patient registration, insurance verification, scheduling accuracy, and workflow coordination while helping support operational excellence across the organization.
This position is ideal for a healthcare leader who enjoys developing staff, improving processes, and driving quality outcomes in a fast-paced ambulatory environment.
Located in the beautiful Blue Ridge Mountains, Boone, North Carolina offers a unique blend of outdoor adventure, vibrant community living, and exceptional quality of life.
- Compensation: $18.00 - $26.00 per hour, based on education and experience.
- Schedule: Monday through Friday, 8:00 AM - 5:00 PM.
- Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation.
What You'll Do as a Registration Supervisor
Supervision & Leadership
- Lead and supervise the clinic registration team, providing guidance, support, and mentorship.
- Conduct regular team meetings and training sessions to ensure staff proficiency and adherence to organizational protocols.
Patient Registration Oversight
- Oversee the patient registration process, ensuring accurate collection of demographic and insurance information.
- Resolve registration-related issues and discrepancies in a timely and efficient manner.
- Monitor registration and scheduling accuracy while supporting patient experience initiatives.
- Manage the registration in-basket and address issues within registration and billing work queues.
Quality Assurance & Compliance
- Implement and maintain quality assurance measures for registration processes.
- Conduct regular audits to ensure data accuracy and compliance with regulatory requirements.
- Support the development and enforcement of departmental policies and procedures.
Training & Staff Development
- Develop and deliver training programs for new and existing registration staff.
- Keep team members informed of changes in policies, procedures, and registration-related technology.
Workflow Optimization
- Streamline and optimize registration workflows to improve efficiency and reduce patient wait times.
- Collaborate with operational and clinical departments to enhance the overall patient experience.
Customer Service
- Foster a customer-centered culture among registration staff.
- Address patient concerns and feedback while promoting continuous improvement.
Interdepartmental Collaboration
- Collaborate with billing, medical records, and other departments to ensure seamless information flow.
- Identify and resolve cross-functional issues to strengthen communication and operational effectiveness.
Reporting & Performance Monitoring
- Generate regular reports on registration metrics, operational performance indicators, and patient satisfaction.
- Analyze data to identify trends and opportunities for improvement.
What We're Looking For
Minimum Qualifications
Education
- High School Diploma required at the time of hire.
- Associate degree in Business, Healthcare Administration, or a related field preferred.
Experience
- Two (2) years of experience in a supervisory or leadership role within a healthcare setting.
- Knowledge of healthcare registration processes, insurance verification, and regulatory compliance.
Licensure & Certifications
- Relevant certifications in healthcare administration or leadership preferred.
Knowledge, Skills & Abilities
- Proven ability to lead, motivate, and develop high-performing teams.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy in data collection and reporting.
- Ability to identify issues and implement effective solutions.
- Familiarity with healthcare information systems and registration software.
- Experience developing and delivering training programs.
- Demonstrated ability to streamline workflows and improve operational efficiency.
Physical & Work Environment
Physical Demands
- Ability to move throughout the clinic while supervising and supporting staff.
- Frequent movement between clinic departments and work areas.
- Precise use of hands and fingers for administrative responsibilities and equipment handling.
- Visual acuity necessary for reviewing documentation, reports, and data.
- Extended periods of standing during patient interactions and operational oversight.
- Occasional lifting and carrying of supplies or equipment weighing up to 25 pounds.
Working Conditions
- Primarily clinic-based work environment.
- Exposure to a variety of patient populations and clinical workflows.
- Frequent collaboration with clinic staff, leadership, and support departments.
- Dynamic, fast-paced healthcare environment requiring adaptability and strong organizational skills.
What Sets Us Apart
- Leadership Impact: Help shape patient access, registration accuracy, and operational efficiency across the clinic environment.
- Career Growth: Gain opportunities for continued leadership development and advancement within UNC Health Appalachian.
- Mission-Driven Culture: Join a healthcare system committed to compassion, quality, and service excellence.
- Community & Lifestyle: Experience the benefits of living and working in North Carolina's beautiful High Country.
About UNC Health Appalachian
UNC Health Appalachian is dedicated to improving the health and well-being of the communities we serve throughout the High Country. Through a network of hospitals, medical practices, and outpatient services, we remain committed to promoting health, enhancing quality of life, and simply "making life better."
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics, along with the clinical patient care programs of the UNC School of Medicine. UNC Health exists to improve the health and well-being of North Carolinians and others we serve while advancing the teaching mission of the University of North Carolina School of Medicine.
Equal Opportunity Employer
UNC Health Appalachian is committed to providing equal employment opportunities and maintaining a workplace that values diversity, inclusion, and respect. We welcome applicants from all backgrounds and experiences.
Employment is contingent upon successful completion of a background check and drug screening.
For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.
Compensation details: 18-26 Hourly Wage
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