At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.
Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it’s an opportunity to be part of something bigger.
JOB TITLE: Manager of Medical Fitness and Wellness
POSITION SUMMARY: The Manager of Medical Fitness and Wellness provides strategic and operational leadership for an integrated medical fitness and community wellness facility that includes medically informed fitness programming, a rehabilitation gym, therapeutic rock-climbing wall, group fitness and community classes, and related retail services. This role is responsible for the overall success, safety, financial performance, operational efficiency, and member experience across fitness, climbing, wellness, and retail offerings. While medical fitness is the core identity of the facility, the Manager ensures an inclusive environment that serves both medically complex patients and members and the broader community through high-quality programming, strong operational controls, and meaningful engagement. The Manager partners closely with clinical leaders, fitness professionals, climbing specialists, and community stakeholders to deliver a distinctive, safe, accessible, and medically integrated fitness experience.
ESSENTIAL FUNCTIONS:
Build Trust: We exhibit integrity, transparency and compassion in every interaction.
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Provide leadership, supervision, and support for fitness professionals, climbing staff, instructors, and support personnel.
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Ensure adherence to safety protocols, emergency response procedures, infection prevention practices, hospital policies, and accreditation standards.
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Maintain documentation related to incidents, equipment inspections, maintenance logs, and compliance requirements.
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Ensure standardized onboarding, assessments, reassessments, and data-driven progression protocols are implemented consistently.
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Develop and maintain policies, procedures, and operational documentation related to fitness, rehabilitation, climbing, and wellness operations.
Obsess Over Excellence: We have high standards and seek continuous improvement.
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Oversee daily operations of the rehabilitation gym and medically integrated fitness space, ensuring safe and effective use by patients, members, and community participants.
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Ensure equipment is clean, safe, functional, accessible, and available to support patient care and fitness programming.
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Oversee gym retail operations, including therapy-related products, fitness accessories, and approved wellness items.
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Manage retail inventory, ordering, pricing, product display, and inventory controls.
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Collaborate with leadership to align retail offerings with patient recovery, mobility, fitness, and wellness needs.
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Coordinate staffing schedules to ensure appropriate coverage across the gym floor, climbing wall, classes, and community programming.
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Serve as a resource and escalation point for staff questions related to programming, safety, operations, and member experience.
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Participate in quality improvement initiatives related to patient outcomes, safety, member experience, and operational efficiency.
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Track and report key performance indicators, including membership mix, utilization, retention, and contribution margin.
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Maintain schedules, utilization data, operational reports, and other performance information for the gym.
Lead Innovation: We lead with creativity, agility and think bold in our approach.
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Support the development and implementation of new fitness, wellness, climbing, and community programs.
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Oversee development and delivery of climbing classes, youth programs, special events, birthday parties, and other community offerings.
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Support implementation of new programs, technologies, equipment, or service lines that advance medical fitness and wellness.
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Monitor utilization, membership, participation, and operational trends to identify opportunities for program and service improvements.
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Use data and performance indicators to inform programming, equipment allocation, staffing, and operational decisions.
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Collaborate with leadership to evaluate and refine retail offerings based on patient recovery, mobility, wellness, and member needs.
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Participate in quality improvement initiatives that enhance patient outcomes, operational efficiency, safety, and customer experience.
Deepen Connections: We build strong relationships with our patients, their families and partners in the communities we serve.
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Build and maintain relationships with primary care providers, rehabilitation staff, community partners, and other stakeholders.
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Support continuity of care by facilitating smooth transitions between inpatient, outpatient, specialty rehabilitation, medical fitness, and community-based services.
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Promote meaningful engagement through high-quality group fitness, wellness, climbing, and community programming.
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Serve as a visible resource for patients, members, staff, and community participants regarding programming, safety, and facility operations.
QUALIFICATIONS:
Required Education:
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Associate or Bachelor’s degree in Exercise Science, Kinesiology, Health Sciences, or a related field preferred.
Preferred Education:
Required Licensure:
Specialty Certification:
Required Experience:
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Minimum of 3–5 years of experience leading gym or fitness center operations, with demonstrated responsibility for retail services, membership growth, and customer experience.
Skills:
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Ability to establish and maintain effective relationships with patients, members, staff, clinical teams, and community partners.
WORK ENVIRONMENT:
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Work may occur across rehabilitation, fitness, climbing, retail, group exercise, and community programming areas.
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Requires interaction with patients, members, families, clinical staff, fitness professionals, climbing staff, vendors, and community partners.
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Schedule may include early mornings, evenings, weekends, or extended hours based on therapy operations, programming, special events, and facility needs.
PHYSICAL DEMANDS:
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Ability to safely navigate and work throughout gym, rehabilitation, climbing, retail, and community programming areas.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Build Trust: We exhibit integrity, transparency and compassion in every interaction.
Obsess Over Excellence: We have high standards and seek continuous improvement.
Lead Innovation: We lead with creativity, agility and think bold in our approach.
Deepen Connections: We build strong relationships with our patients, their families and partners in the communities we serve.
BENEFITS: We believe in taking care of those who take care of our community. We’re proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you’ll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers. The best part? Anyone covered under our plan can receive care at SVH at no cost! It's all about giving you the options and support you need to experience life’s great adventures.
Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.
Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26.
Waiting Period - 1st of the month from the date of hire.
PLEASE NOTE:
