About Bella's Voice
Bella's Voice is a Washington-based nonprofit organization dedicated to keeping pets and the people who love them together. Through our Pet Resource Center, community outreach programs, and mission-driven thrift stores, we provide critical support to families facing financial hardship while promoting animal welfare throughout our communities.
At Bella's Voice, we believe every pet deserves a safe, loving home and that compassion extends to both animals and people. Our work is powered by dedicated employees, volunteers, donors, and community partners who share our commitment to making a meaningful difference every day.
Job Title: Production Supervisor
Employment Type: Non-Exempt, Full-Time
Department: Retail Operations
Reports To: Assistant Store Manager / Store Manager
Work Schedule: Morning, evening, weekend, and holiday availability required
Compensation: $21.00–$23.00 per hour
Location: Lynnwood, WA
Position Overview
The Production Supervisor leads the daily back-of-house operations by supervising Production
Associates and volunteers while ensuring donated merchandise is sorted, priced, processed, and
moved efficiently to the sales floor. This working supervisor promotes productivity, quality, safety,
and teamwork while supporting Bella's Voice's mission.
Essential Duties and Responsibilities
- Supervise, coach, and support Production Associates and volunteers.
- Train employees in production standards, pricing guidelines, and safety procedures.
- Assign daily work priorities and monitor productivity.
- Provide ongoing coaching, feedback, and recognition.
- Oversee sorting, pricing, tagging, and preparation of donated merchandise.
- Ensure merchandise quality and pricing consistency.
- Coordinate the flow of merchandise from production to the sales floor.
- Monitor production goals and recommend process improvements.
- Inspect merchandise for quality and resale standards.
- Maximize resale opportunities while minimizing waste.
- Ensure accurate pricing and presentation.
- Maintain a clean, safe, and organized production area.
- Ensure proper lifting techniques and OSHA-compliant practices.
- Support donation intake and collaborate with front-end leadership.
Required Qualifications
- High school diploma or equivalent required.
- Two years of retail, warehouse, production, or thrift experience.
- One year of supervisory or team leadership experience is preferred.
- Strong communication, organization, and coaching skills.
- Ability to lift to 40 pounds.
Preferred Qualifications
- Thrift store or resale retail experience.
- Knowledge of clothing brands, housewares, antiques, or collectibles.
- Experience supervising volunteers.
- Passion for animal welfare and community service.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 20% Employee Discount
- Leadership Development
- Career Advancement Opportunities
Success During Your First 90 Days
- Build positive relationships with Production Associates, volunteers, and store leadership.
- Consistently meet production, quality, and merchandise flow expectations.
- Demonstrate effective leadership through coaching, organization, and accountability.
- Maintain a safe, organized, and efficient production area.
Job Description Disclaimer
This job description summarizes the primary duties of the position and is not intended to be all-inclusive. Bella's Voice reserves the right to modify responsibilities as business needs evolve.
Equal Employment Opportunity
Bella's Voice is an equal opportunity employer committed to a workplace free from discrimination and harassment in accordance with applicable federal, state, and local laws.
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