Skills Required
Food & Beverage Service
Job Function
Food & Beverage Management
Industry
Hospitality
Work Mode
On-site
Experience Required
1 - 3 years
Salary
-
Job Description
F&B Associate (Food & Beverage Service Associate)
Property Type: 5-Star Luxury Hotel / Resort
Location: Bogmalo
Reports To: F&B Service Manager / Restaurant Manager
Employment Type: Full-time | Rotational Shifts (including weekends & holidays)
To deliver exceptional, personalized dining experiences that reflect the standards of a 5-star property by providing attentive, knowledgeable, and seamless food and beverage service across restaurants, bars, banquets, and in-room dining.
Key Responsibilities
Guest Service & Experience
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Welcome guests warmly, escort to tables, and present menus in line with brand service standards.
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Take accurate food and beverage orders, including special requests, dietary restrictions, and allergen information.
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Serve food and beverages using correct service techniques (tray service, silver service, plating presentation) as per outlet SOPs.
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Anticipate guest needs, offer recommendations, upsell premium items, and ensure timely course progression.
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Handle guest complaints professionally, apply service recovery steps, and escalate when required.
Operations & Compliance
Set up and break down service areas (mise-en-place) according to daily briefings and event orders.
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Maintain complete knowledge of menu items, ingredients, preparation methods, and beverage pairings.
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Operate POS systems accurately for order entry, billing, split checks, room charges, and cash handling.
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Follow all hygiene, safety, and sanitation standards (HACCP / local food safety regulations).
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Ensure correct use and care of service equipment, glassware, cutlery, and linen.
Teamwork & Support
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Coordinate closely with kitchen, bar, stewarding, and front office to ensure smooth service flow.
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Assist in training new team members on service standards, menu knowledge, and SOPs.
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Complete opening/closing checklists, side work, and assigned administrative duties.
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Participate in daily briefings, trainings, and hotel initiatives to enhance service quality.
Qualifications & Experience
PIa064394188f6-37437-41383227
