Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!
Are youapeoplepersonwho loves connecting with others and helping them solve problems?We’relooking for a2nd ShiftCall Center Representativeto join our team and be the friendly voice on the other end of the line for our customers. If you enjoy working in a fast-paced environment, havegreat communicationskills, and are passionate about delivering top-notch service,we’dlove to hear from you!
In this role,you’llplay a key part in setting appointments and ensuring our customers have a positive experience from start to finish. Ifyou'reready to make a difference and help our sales team succeed, this is the job for you!
WhatYou’llBe Doing
- Making outbound and taking inbound calls with a smile and positive attitude
- Setting up appointments between interested prospects and our sales reps
- Answering customer questions, offering solutions, and providing the best service possible
- Entering call details and outcomes into our CRM system
- Helping our team hit goals byidentifyingand qualifying leads
- Resolving customer concerns with empathy and professionalism
- Meeting or exceeding personal and team sales goals
- Connecting customers to the right department when needed
WhatWe’reLooking For
- A friendly, energetic attitude with a love for making phone calls
- Someone who can learn quickly and grasp product and service information
- Coachable and open to training and feedback
- Comfortable using computers and basic software
- Great communicationskills and the ability to engage with a wide variety of people
- A strong work ethic, dependable, and driven to meet goals
- Previouscall center or sales experience is a plus but notrequired
- Able to work a rotating schedule of 12:00pm - 8:00pm and 10:00am - 6:00pm.
WhatYou’llLove About WorkingWithUs
- A positive, team-oriented environment where we work hard and have fun!
- Opportunities for growth anddevelopment—learn new skills and advance in your career
- Competitive pay with performance-based incentives
- Ongoing support and training to help you succeed
- Be part of a company that values customer satisfaction and team collaboration
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