POSITION SUMMARY: Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service.
ESSENTIAL DUTIES AND TASKS:
- Take to-go orders via the phone, mobile app or online
- Delivers food and drinks to guest’s car using Applebee’s Carside Service
- Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
- Interacts verbally with all guests creating a friendly and upbeat
- Relays orders to service bar and kitchen via point-of-sale computerized register
- Observes guests and responds to additional
- Anticipates guest needs
- Presents guest check to each car and accepts payment; makes correct change and/or completes proper charge card
- Completes all plate presentations per the to-go recipes/plate presentation
- Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the
- Participates in the cleaning, clearing, stocking, organizing and resetting of Carside/To-Go
- Completes other side work as
- May occasionally be scheduled to serve guests in a Host/Hostess or Server
- Assists in general Front of House maintenance functions including:
- maintaining restrooms
- light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
- washing and/or wiping windows
- sani-bucket rotation
- setting up the expo line
- emptying trash
- rolling silverware
- maintaining restaurant curb appeal
EQUIPMENT/ COMPUTER SKILLS:
- point-of-sale computerized register system
- Phone
- Soda fountain operation
- Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers
SUPERVISORY RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
- Friendly and engaging demeanor
- 18+ years old
- Prior restaurant service experience preferred
- Reading, writing, basic math and verbal communication skills required
- Bi-lingual experience a plus
- Reliable transportation required
- High School Degree or GED preferred
- Ability to build relationships
- Ability to be a team player
- Ability to follow manager instructions and guidance
- Ability to communicate and behave professionally at all times
PHYSICAL DEMANDS:
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
- Mobility required during the entire
- Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
- Transport to-go bags and beverages to car up to 15 pounds up to 30 times per
- Must be able to speak clearly and listen attentively to guests and other
Travel: Less than 5%
WORKING CONDITIONS: Subject to wet floors and loud noises, outdoor conditions, fast-paced.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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