Patient Care Coordinator II

Orthopedic One • Westerville, Ohio, United States • 1h ago

Patient Care Coordinator II

POSITION SUMMARY
- Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Clinical:
  - Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
  - Provides patient education related to treatment
  - Answers, triages and returns phone calls
  - Communicates changes to clinic schedule as needed
- Patient Care:
  - Removes or applies wound dressing
  - Assists in the application or teaching related to bracing/casting
  - Removes sutures or staples after physician assessment of wound
  - Prepares supplies and draw up injections for physician
  - Electronically retrieves x-ray, MRI, or other records for physician
- Administrative:
  - Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
  - Books surgery and completes all associated surgery paperwork, prepares consents, etc.
  - Schedules pre-admission testing for patients by contacting PCP or hospital
  - Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
  - Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
  - Prepares x-rays and other patient information for doctor to take to surgery
  - Completes disability forms or other documents requested by patients, reviewing with physicians as needed
  - Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
  - Provides coverage for vacation/sick calls from other clinicians
  - Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
  - Places prescription refill orders at direction of physician
TEAMWORK
- Teamwork:
  - Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
  - Works cooperatively and refrains from participating in negative conversations.
  - Shares knowledge and insights with co-workers in a constructive manner.
  - Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
  - Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
POLICIES AND PROCEDURES
- Policies and Procedures
  - Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
  - Provides assistance and support to leadership in implementing policies and procedures as necessary.
  - Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
QUALIFICATIONS
- Education, Experience, Certification and Licensure Requirements:
  - Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.

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