Scheduling Coordinator II (Outreach)
This role requires availability from 8:00 am to 7:00 pm for (5) 8.5-hour shifts per week with a 30-min break taken out.
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GENERAL SUMMARY
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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Manages large volume of customer calls in friendly and courteous manner.
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Provides customer service through attentiveness, clear communication, and time management skills.
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Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.
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Locates and utilizes opportunity reports for patients who have gaps in care and calls and/or collects patient information for use of automated outreach system.
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Serves as a patient liaison for scheduling of services for multiple service areas.
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Maintains customer records by updating account information.
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Provides administrative and project management support for the service area.
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Communicates effectively with clinic staff either by telephone or electronically to handle questions, address patient/customer concerns or resolve issues.
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Continuously evaluates and identifies opportunities to drive process improvements that positively impact the patient/customer experience.
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Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
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Ensures compliance with all federal and state HIPAA/PHI laws.
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Interfaces with multiple departments and multiple computer systems.
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Perform other duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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High school graduate or GED required.
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Demonstrated ability to relate well with the public required.
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Demonstrated ability to build and maintain effective relationships internally and externally. Proven ability to build strong customer relationships and deliver customer-centric solutions is required.
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Demonstrated ability to effectively gather and exchange information, both oral and written communications, with proper grammar, spelling and punctuation is required.
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Demonstrated experience using windows based software is required. Experience using scheduling software highly preferred.
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Demonstrated ability to successfully multitask to accomplish the work required.
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Demonstrated ability to schedule appointments for multiple service areas and adhering to scheduling algorithms is preferred.
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Knowledge of medical terminology gained either through coursework or work experience preferred.
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Demonstrated ability to utilize electronic medical record software preferred.
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Demonstrated ability to successfully work in multiple computer systems simultaneously is highly preferred.
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Demonstrated proficiency using MS Excel (beginner level) required; intermediate level highly preferred.
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WORKING CONDITIONS
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Normal office environment with little exposure to excessive noise, dust, temperature and the like.
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This position is eligible for teleworking.
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PHYSICAL REQUIREMENTS
PI61f0580bfaa2-37437-40662272
