Reports to the Director and is responsible for maintaining a safe, secure, and effective environment of care throughout the hospital.
- Generally assigned to the Emergency Trauma Center (ETC), this role protects patients, visitors, employees, hospital property, and facilities from hazardous conditions, physical harm, trespassing, vandalism, sabotage, fire, theft, workplace violence, and other threats.
- The Security Officer II monitors hospital operations, responds to emergencies, enforces security procedures, conducts investigations, and assists staff, patients, and visitors while maintaining a visible and professional security presence.
- This position may require the officer to be armed while on duty and maintain firearms proficiency in accordance with department standards.
Mission, Values, and Service Goals
- Mission: We deliver outstanding care, inspire health, and connect with heart.
- Values: Trust. Respect. Integrity. Compassion.
- Service Goals: Personally connect. Keep everyone informed. Be on their team.
Essential Duties and Responsibilities
- Monitor activities of patients, visitors, staff, and others to maintain a safe and secure environment.
- Inspect equipment, doors, windows, gates, restricted areas, offices, hallways, and stairwells to ensure proper security and access control.
- Respond to emergencies including fires, disturbances, accidents, criminal activity, disasters, bomb threats, workplace violence incidents, active shooters, and behavioral health emergencies.
- Respond to duress alarms, building alarms, door alarms, parking lot call boxes, and behavioral health requests for assistance.
- Utilize de-escalation, crisis intervention, and trauma-informed communication techniques when interacting with disruptive, combative, emotionally distressed, or potentially violent individuals.
- Use force only in accordance with hospital policy, applicable laws, and department training standards.
- Initiate emergency response procedures and coordinate with law enforcement, fire, EMS, and other emergency agencies as necessary.
- Restrict access to visitors and staff in accordance with hospital policy and regulate parking in hospital surface lots and parking garages.
- Conduct screening procedures at designated entrances and address prohibited weapons in accordance with hospital policy.
- Operate security technology including CCTV systems, access control systems, alarm monitoring systems, radios, and electronic incident reporting software.
- Conduct investigations, prepare reports, maintain daily activity logs, and preserve evidence in accordance with departmental procedures and chain-of-custody standards.
- Initiate and coordinate ETC lockdown procedures in collaboration with clinical staff during violent or high-risk incidents.
- Summon external law enforcement agencies as appropriate.
- Intervene to prevent and control disturbances involving patients, visitors, or employees.
- Provide escort services for employees, visitors, and patients throughout the hospital campus.
- Assist clinical staff with behavioral health, substance abuse, suicidal, or high-risk patient situations requiring security intervention.
- Enforce parking rules and regulations in hospital surface lots and parking garages.
- Maintain assigned firearms, security equipment, and departmental property in accordance with policy and safety standards.
- Maintain firearms proficiency through ongoing training and annual qualification requirements.
- Testify in hearings and legal proceedings regarding incidents occurring on hospital property when required.
- Complete additional job-related duties and special projects as assigned.
Hospital Safety Responsibilities
- Report safety hazards, unsafe conditions, workplace violence concerns, and security risks.
- Secure offices, rooms, hallways, stairwells, and other unsecured areas throughout hospital property.
- Utilize safety and emergency equipment to control or mitigate incidents.
- Participate in emergency preparedness activities, disaster drills, lockdown procedures, and Incident Command operations.
- Maintain knowledge of and compliance with hospital safety policies, HIPAA requirements, patient rights, regulatory standards, and emergency response procedures.
- Participate in drills, training, evaluations, and Security Management Plan activities.
- Complete mandatory in-services, annual competencies, defensive tactics training, de-escalation training, and required certification programs.
Organizational Responsibilities
- Attend and participate in department meetings and remain accountable for all information shared.
- Complete mandatory education, annual competencies, department-specific training, and employee health requirements within established timeframes.
- Maintain all required licenses, certifications, and registrations in good standing.
- Utilize universal precautions, protective equipment, and ergonomic techniques to protect patients and self.
- Adhere to organizational policies, department procedures, regulatory standards, and compliance requirements.
- Be available to work overtime, alternate shifts, weekends, holidays, and emergency call-ins as operationally required.
Qualifications – Education and Experience
- High school diploma or equivalent required.
- One to three years of experience in hospital security, public safety, law enforcement, military, emergency response, or a related security/customer service environment preferred.
- Coursework or training in criminal justice, healthcare security, behavioral health response, conflict resolution, crisis intervention, or emergency response preferred.
Licenses and Certifications
- Valid driver’s license.
- Current Indiana handgun carry license or current employment as a law enforcement officer required for armed assignments.
- Successful completion of firearms safety training and annual handgun proficiency qualifications required.
- Current or obtainable BCLS/CPR certification and other certifications required by department or position.
- Completion of department-approved de-escalation, crisis intervention, defensive tactics, and workplace violence prevention training preferred.
Knowledge, Skills, and Abilities
- Knowledge of surveillance systems, access control systems, alarm systems, incident response procedures, and applicable laws related to investigations, detention, search, seizure, and citizens’ rights.
- Knowledge of de-escalation techniques, workplace violence prevention, crisis intervention, and behavioral health response procedures.
- Strong interpersonal, verbal, and written communication skills necessary to interact professionally with employees, patients, visitors, law enforcement agencies, and the public.
- Ability to prepare accurate reports and documentation using computer systems and security software.
- Ability to exercise professionalism, sound judgment, integrity, discretion, and emotional control during stressful, traumatic, or potentially dangerous situations.
- Ability to safely perform defensive tactics, physical intervention techniques, and patient restraint procedures when necessary.
- Ability to work independently and collaboratively within a team environment.
- Commitment to maintaining confidentiality and protecting patient privacy in accordance with HIPAA and hospital policies.
Working Conditions
- May be exposed to weather conditions including rain, sleet, snow, heat, and cold.
- May encounter potentially dangerous situations including active shooters, assaultive individuals, workplace violence incidents, and extreme weather conditions.
- Position may require overtime, weekends, holidays, alternate shifts, mandated shifts, and emergency call-ins.
Physical Demands
- Ability to stand and walk for prolonged periods of time.
- Ability to climb stairs, patrol hospital facilities and grounds, and work outdoors in inclement weather.
- Ability to climb up to 12 flights of stairs while carrying emergency equipment when necessary.
- Ability to physically restrain individuals using approved control techniques when necessary.
- Ability to lift up to 50 pounds.
- Physical stamina and mobility are required to safely perform all essential functions of the position.
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