Beacon Health System is hiring a part-time day shift Patient Access Rep, for our ED Registration Department at Memorial Hospital in South Bend, IN.
Be a Beacon. Make a Difference.
At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.
- Medical, Dental, & Vision Insurance through Cigna
- 403(b) Matching Retirement Fund
- Competitive Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Tuition and Certification Reimbursement
- Local and National Discounts
- Beacon Academy Educational Courses
About Memorial Hospital
Located in the heart of South Bend, Memorial Hospital is deeply rooted in the community it serves. From advanced surgical services to award-winning heart and cancer care, we provide comprehensive treatment with a personal touch. As part of Beacon Health System, we’re dedicated to improving health and inspiring hope throughout the region.
What You’ll Do
As a Patient Access Rep, you will report to the Department's Designee. Follows established policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Obtains all required signatures on paperwork and performs clerical duties as necessary.
Patient Access Rep Job Responsibilities
- Registers and pre-registers patients by collecting and entering demographic, physician, insurance, and identification information into applicable systems.
- Creates and manages patient accounts, including direct admits, transfers, add-on procedures, and scheduled admissions.
- Audits and updates patient accounts to ensure demographic and financial accuracy.
- Verifies insurance eligibility, benefits, coverage, network status, and required authorizations/pre-certifications.
- Coordinates insurance documentation and follows up with providers to obtain required authorizations.
- Educates patients on insurance requirements, coverage limitations, and pre-certification needs.
- Collects co-pays, deductibles, and patient payments; posts payments and issues receipts.
- Maintains, balances, and reconciles cash drawer transactions.
- Refers patients with financial concerns or self-pay balances to Financial Counselors or Eligibility Specialists.
- Obtains required patient documentation, consents, Medicare forms, and validates medical necessity requirements.
- Processes patient account updates, authorizations, utilization review requests, patient type changes, and insurance corrections.
- Maintains registration records, reports, files, and patient statistics as required.
- Coordinates patient arrival processes, including notifications, chart preparation, ID bands, and patient escorts.
- Answers calls, processes faxes, and communicates with departments to ensure accurate patient information updates.
- Provides exceptional customer service and supports patients and families professionally.
- Supports departmental quality, productivity, collections, and operational goals while completing assigned duties.
What You Bring
As a Patient Care Rep, this position requires strong office and keyboarding skills, including the ability to type a minimum of 40 WPM and effectively operate standard office equipment and reference materials. Demonstrates proficiency in computer applications including data entry, word processing, spreadsheets, and the use of multiple healthcare systems and databases. Possesses effective telephone and communication skills to accurately relay patient information, physician orders, and referrals while conducting patient interviews and responding to inquiries. Maintains knowledge of medical terminology, insurance coverage, managed care processes, and time-of-service collections with the ability to effectively communicate financial responsibilities to patients. Exhibits strong interpersonal, customer service, and listening skills when interacting with diverse patient populations, physicians, and internal departments while maintaining professionalism, confidentiality, and sensitivity to language barriers. Demonstrates sound judgment, composure in stressful situations, and basic mathematical skills necessary for cash handling and reconciliation activities.
Required Qualifications
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent).
- A minimum of one year of previous hospital or medical office experience is required.
- A medical terminology course must be successfully completed during the first year of employment.
- Additional college-level courses in the medical practices area are desired. Associate degree preferred.
- CHAA certification is highly preferred.
The Beacon Way
At Beacon Health System, our approach to care goes beyond clinical excellence because it’s built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives.
We call this commitment The Beacon Way—a six-point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability. Whether at the bedside or behind the scenes, everyone at Beacon plays a role in moving health forward.
