If you thrive on creating memorable guest experiences, leading dynamic teams, and turning everyday moments into something special, we’d love to meet you. The Richardson Hotel in Buffalo, NY is seeking a Front Office Manager who brings both operational excellence and genuine hospitality to every shift.
Why this role matters:
As the face of The Richardson Hotel, the Front Office sets the tone for every guest interaction. You’ll lead a team that ensures each arrival feels like a warm welcome home and every departure ends with a smile. This is your chance to elevate service standards, inspire your team, and make a lasting impact on our guest experience.
What you’ll do:
- Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
- Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
- Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
- Manage scheduling, payroll, and front office financials with attention to accuracy and efficiency.
- Resolve guest concerns with professionalism, empathy, and creativity.
What we’re looking for:
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
- Strong leadership skills with a hands-on, service-first approach.
- Excellent communication, organization, and problem-solving abilities.
- Tech-savvy with hotel systems (experience with Opera Cloud is a plus).
- A passion for hospitality and team development.
- Opportunities for growth within our expanding portfolio.
- Competitive salary, bonus potential, and comprehensive benefits.
- The chance to make a meaningful impact every single day.
We Are:
Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters to eve4ry one of our hotels, these values aren't posted on a wall and ignored-they define who we are and how we conduct ourselves with investors, guests and one another
Vision & Mission - Hotel Equities Atlanta Georgia
Join Us and Enjoy:
- Salary $61,000 based on experience
- Quarterly Bonus
- Health, vision, and dental insurance
- 401(k)
- Cell phone allowance
- Paid Holidays
- Relocation
- Discount programs for shopping, travel, tickets and more.
- Access to our Talent team to help you reach your career growth goals.
