Contents Technician
About Serclean
At Serclean, we specialize in water mitigation and restoration services, providing expert solutions to help our clients recover quickly from unexpected property damage. We pride ourselves on fast response, organized processes, and dependable service. We are seeking dependable, detail-oriented individuals to join our Contents team and help keep our projects organized and moving efficiently.
Position Summary
As a Contents / Restoration Technician, you will support restoration projects through contents handling, packing, inventory, moving, customer property protection, and job documentation. This role combines physical field work with technology-based documentation and coordination duties. You will work closely with field and office teams to keep projects organized, compliant, and on schedule.
This position is primarily assigned to the Contents Department. Due to the dynamic nature of restoration operations, team members may be cross-trained and may assist other departments, including Water Mitigation, based on workload, staffing needs, training, and business demands, as determined by the company.
Key Responsibilities
- Maintain up-to-date and accurate job information within the company CRMMonitor active jobs and ensure documentation, notes, and photos are currentUpload and organize job details, photos, and reports using CRM and Google SheetsAssist with on-site job tasks and support lead technicians as neededDocument job progress using a phone or tabletFollow established workflows and company procedures to ensure consistency and accuracyCollaborate with field and office teams to support efficient project completionPack, wrap, inventory, and label customer contents for transport and storageMove furniture, boxes, and household items safely and efficientlyAssist with load-out and pack-back of contents at job sitesMaintain cleanliness and organization of storage areas and contents warehouseFollow proper handling procedures to protect customer propertyCommunicate professionally with teammates and customersPerform other duties as assigned to support restoration and contents operations
Cross Department Support Duties:- Follow company policies to maintain safety, quality, and a professional imageDrive a company vehicle to and from job sites while following all state traffic laws and company policiesAssist with water mitigation activities, including removal of damaged materials and site drying procedures.Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property
Qualifications
High school diploma or equivalent requiredPrevious experience working in a CRM or job tracking system preferredBasic proficiency with Google Sheets, Google Docs, and Trello or similar toolsStrong attention to detail and organizational skillsTeachable and open to learning new processesReliable, punctual, and comfortable working under directionCustomer service or restoration industry experience preferredValid driver’s license preferred
Physical Requirements
Ability to lift and carry up to 50 pounds regularlyFrequent bending, kneeling, climbing stairs, and moving furniture or boxesWork in residential and commercial job sites, warehouses, and storage environmentsUse of PPE and exposure to water-damaged or restoration environments
Benefits
Weekly compensationMedical, Dental, and Vision insurance401(k) with company matchCommission opportunitiesCompany vehicle when applicableCompany cell phonePaid time off and holidaysLife insuranceCertification and training support
Employment Disclaimer
Employment with Serclean is at-will and may be ended at any time by either the employee or employer, with or without cause or notice. This job description outlines general responsibilities and may not include all duties.
Serclean is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by federal, state, or local law.
To learn more about our company, visit https://serclean.com/.
