Collections Team Lead Summary
The Collections Team Lead is primarily responsible for collections and management of outstanding patient account balances for UH | CNMG's
Key Roles & Responsibilities
- Coordinating both external collection vendors and internal collections staff
- Including backfilling internal staff as needed
- Develop, implement and maintain workflows among and between external collection vendors and internal collections staff
- Audit balances to ensure accuracy and validate that no insurance billing opportunity was overlooked.
- Ensure the timeliness and accuracy of the patient balance file transfers and the payment file transfers to and from the external collections vendor
- Act as the day-to-day resource for internal collections staff for questions and workflow issues
- Responsible for patient statement transmission to third party fulfillment vendor and all associated troubleshooting.
- Craft balance collection messaging for statements, outbound calls, practice operations
- Identify issues contributing to account delinquency and discuss them with management.
- Produce both regular and ad hoc reports from both the practice management system and third-party vendor(s)
- Responsible for merging duplicate accounts created in the practice management system
- Create and maintain all policies relating to self-pay collections, i.e. small balance write-offs, payment plans, etc.
Qualifications
- The ideal candidate for this position will have a minimum of 5 years of medical practice collections experience including interaction with a large customer base.
- Strong communication, problem solving and analytical skills required
- Demonstrated ability to challenge the status quo and proactively create change
- Comfortable working in a matrix management organizational structure utilizing shared resources
- Ability to work independently and to adapt to a fast changing environment.
- Proficiency with Microsoft Office
- Experience with Allscripts PM a significant plus
- Experience with Payerpath clearinghouse a significant plus
- Experience with troubleshooting ADT interfaces and/or ftp file transfers
- Experience drafting policies and procedures
- Experience in a call center environment
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
TYPICAL PHYSICAL DEMANDS: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Position requires prolonged standing, walking, and sitting. Requires frequent bending, stooping, or stretching; May require lifting up to 20 pounds. Position requires eye-hand coordination, and manual dexterity. Requires normal vision range, and color perception.
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