Release of Information Clerk
POSITION OVERVIEW (non-exempt):
The Release of Information Clerk is responsible for the timely and accurate processing of medical record requests in accordance with organizational policies and all applicable state and federal regulations. This role ensures the confidentiality, integrity, and security of protected health information (PHI) while supporting patients, providers, and third parties with access to medical records. The position also assists with electronic health record (EHR) document management and patient portal support.
QUALIFICATIONS:
- High school diploma or equivalent required
- Basic computer proficiency and ability to navigate electronic health record (EHR) systems required
- Prior experience in healthcare, health information management, or medical office setting preferred
- Knowledge of medical terminology preferred
- Familiarity with HIPAA and Release of Information processes preferred
ACCOUNTABILITY:
Reports to Health Information Manager
DIRECT REPORTS:
None
POSITION-SPECIFIC REQUIREMENTS:
- Follow established Release of Information policies and procedures.
- Performs scanning in EHR according to the Scan Matrix.
- Must keep current on all organizational policies and procedures related to the privacy of protected health information.
- Must keep current on state and federal regulations regarding the privacy of PHI.
- Maintains strict confidentiality of all protected health information encountered in the performance of duties.
- Attends all required meetings and in-services.
- Performs other related duties as requested or required.
- Assist patients with EHR patient portal functions and administration.
- Assist patients with medical record requests in person.
WORK ENVIRONMENT:
- Works in a well-illuminated, climate-controlled environment
- May come in contact with hazardous chemical or treatment modalities
- Possibility exists of exposure to communicable diseases
- Involvement in inpatient care may result in unavoidable work-related illness or injury
- Work environment is comfortable, with minimal exposure to physical hazards
- Moderate to loud noise environment when machines/equipment in use
- Involvement in checking in/moving of supplies may result in unavoidable work-related injury
- Must be constantly alert for patient/family emergency situations
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