To ensure efficient and smooth operations for excellent guest satisfaction as well as respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Duties and specification:
• Check guests in and out of the hotel; Perform daily Front Desk Agent duties
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns; Answer the phone in a timely manner
• Supervise daily shift process ensuring all team members adhere to standard operating procedures
• Train, direct the work of, resolve issues/problems and coach/counsel the front desk team members to ensure a quality operation
• Assist all departments in servicing the guests during high volume periods
• Assist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office Manager
• Other duties as assigned
PIdf6c0549cdc4-37437-40276670
