FRONT OFFICE HERO - Sanibel Island - Floater

Gulf Coast Property Management • Sanibel, Florida, United States • 6h ago

WhoWeAreandWhat We Do

We are Gulf Coast Property Management (GCPM) and we assist property owners and investors with the business of renting their rental homes. We bridge the gap between property owners, residents, and guests by providing professional marketing, leasing, and management services on their behalf. We are passionate about what we do and about expanding our customer base.

Who You Are and What You Do

You are the smiling face our clients and customers see in person and hear on the phone.

You are the Fixer, the Peacemaker, the Master Crafter of Reservations, Customer Service, Work Order Coordination, Sales, and All things Admin.

And just like we have the Superpower to Manage Properties, you have the Superpower to Manage your Career Choice.

You are... TheFrontOffice Hero

You will be trained in our processes and procedures utilizing your knowledge, skills, abilities, education, and passion for providing the ultimate customer service experience. You will be able to bring to the table your career-minded goals, with a can-do attitude, a willingness to go the extra mile and a "MacGyver" mind set.

The right person to sit in this seat will be a leader, self-motivated, detail-oriented, tech savvy, organized, results orientated, and have the tenacity of Wile E. Coyote in a desert with no water, an Acme Sling Shot, 1 large bolder, and an eye on his prize.

We are a small team, and we need people who possess the drive to help us succeed and grow. This is a FAST-paced industry and self-direction is critical.

The Lay of the Land

BasedonSanibelIsland, on property, you will be responsible for providing expert guidance, high level service, and oversight to our vacationing guests. The right person will play a pivotal role in providing a local presence, processing and managing Vacation Rental Reservations, submitting work orders, and performing inspections, as needed, in our rentals. Additional responsibilities will include coordinating various tasks and responsibilities with property managers, maintenance staff, inspectors and owners as needed.

Your Assignments, If You Choose to Accept Them:

· Respond promptly and professionally to reservation inquiries via phone, email, and in-person

· Work with guests to confirm their reservations

· Coordinate availability, rates, and special requests with property managers to ensure accurate bookings.

Customer Service

· Provide Exceptional Customer Service to guests by addressing inquiries, concerns, and special requests promptly and courteously.

· Assist quests with pre-arrival preparations, including providing directions, check-in instructions, and recommendations for local attractions, and amenities.

· Promptly open and follow up on work orders for guests that walk into the office with issues.

· Handle guest feedback and complaints professionally, aiming to resolve issues promptly and satisfactorily.

Communication and Coordination

· Maintain clear and effective communication with property managers, cleaning staff, maintenance personnel, and other relevant stakeholders to ensure seamless guest experiences.

· Coordinate with cleaning staff, maintenance staff, and periodically perform inspections to ensure properties are properly prepared and maintained for guest arrivals throughout their stay.

Administrative and Selling Processes

· Maintain accurate records of reservations, work orders, payments, as well as guest and staff communications.

· Identify opportunities to upsell additional services, amenities, or upgrades to enhance quest experiences and increase revenue.

· Utilize information on promotional offers, discounts, and packages to encourage current and future bookings.

Other Duties as Assigned

· Other duties may be assigned as this is an ever-changing industry.

· Adaptability is Key to Survival.

What You Must Bring to the Table

· 5 + years of proven experience in Hospitality, Customer Service, or Reservation Management required.

· A valid Florida Driver’s license is required with a clean driving record.

Knowledge,Skills,andAbilitieswill Prevail

· Technical computer skills are required in all forms of hardware - laptops, tablets, and mobile devices.

· Technical computer software skills are required such as Microsoft Office programs.

· Bonus points if you have worked with Streamline

· Professional in all forms of communication such as email, phone calls, video calls and text messaging to ensure the ability to build strong relationships, trust, and client satisfaction.

· Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

· Excellent time management skills with the ability to change activity frequently and cope with interruptions.

· Highly responsive and reliable with strong attention to detail on all levels.

· Maintain the common grounds of the resort with attention to trash receptacles, grill stations, pool areas, etc.

WorkEnvironmentandPhysical Demands

· Full-time, with some weekends

· Ability to stand, sit, and walk for an extended period.

· Reach overhead and below the waist, regularly push, pull, and lift to 25 pounds, occasionally lift or move up to 50 pounds and bend, stoop, squat, kneel, and twist.

· Other duties as assigned.

The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Compensation

Pay Range - $20.00 - $25.00 per hour

GCPM is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.