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Restaurant General Manager (RGM)

AG Bells I • Bidwell Rio Grande, Ohio, United States • 6h ago

Taco Bell Restaurant General Manager (RGM)

Ampler dba Taco Bell is seeking a Restaurant General Manager (RGM).

SCHEDULE(S):

6:00am - 11:00am
11:00am - 2:00pm
2:00pm - 5:00pm
5:00pm - 8:00pm
8:00pm - 11:00pm
8:00pm - 3:00am
11:00pm - 3:00am

JOB DESCRIPTION:

The Restaurant General Manager (RGM) is an advanced level classification responsible for high volume restaurants of or exceeding $1.5 million. Incumbent excels in leadership, executes effective bench planning, independently performs management duties by shaping the culture of the restaurant, drives customer satisfaction, maintains process/discipline around the P&L, and drives excellence around core operation procedures to run Premier Operations. The incumbent sets expectations and coaches the team on how to achieve and maintain expectations, ensures that team members and the management team are properly trained and developed, completes and executes the bench plan process and manages the restaurant budget.

The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, and full compliance adhering to AG Bells and Taco Bell. The RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a Area Coach (AC), and directly manages Assistant Manager, Shift Supervisors, and Team Members. This position interacts with restaurant Team Members, Restaurant Management, Area Coaches, members of the field operations team, outside vendors, but most importantly – our guests!

RESPONSIBILITIES:

Ensuring Consistent Customer Satisfaction

Personally demonstrates positive interaction with customers
Ensures that customer issues are resolved immediately
Coaches the Management Team on the proper execution of CHAMPS
Takes accountability for driving CHAMPS Scores
Coaches the Management Team on scheduling to ensure the right number of people, at the right time and in the right place to take care of customer needs
Coaches the Management Team to ensure the highest standards of food quality, food safety, restaurant safety and Brand Audit Readiness
Has knowledge of area competitors and can be BEST ON THE BLOCK

Developing People

Conducts Team Member Orientation
Completes and executes the bench plan process effectively
Uses Learning Zone and other training resources to build and retain strong teams
Follows up to ensure Team Member training is completed and current
Recruits and selects Great Team Members
Collaborates with the Management Team to evaluate and develop Team Members
Develops R2, AGM1, AGM2 and AGM3 candidates
Builds capability and flexibility through cross training
Talks about career opportunities with the team

Leadership and Culture

Demonstrates positive energy to drive and motivate the team
Sets and maintains high standards
Acts as a mentor to the Management Team and Team Members
Champions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within the store
Inspires team to achieve goals and enjoy their job
Coaches the team to resolve problems rather than reacting to them
Determines ways to make the restaurant a great place to work
Drives team to improve restaurant performance

Decision Making

Possesses strong analytical/decision making skills
Is quick to see core issues in complex situations
Explores, analyzes and responds to issues and determine solutions
Addresses broader restaurant problems beyond shift issues
Empowers the Management Team to make decisions and solve problems

Communication

Communicates effectively with Customers, Team Members, AGMs and AC
Displays strong oral/written communication skills
Displays strong interpersonal/conflict resolution skills
Provides clear direction
Communicates goals and strategies to the team and AC

Recognition

Utilizes and encourage recognition tools to show appreciation to the team
Creates incentives and contests to challenge the team to reach goals
Encourages Team Members and Managers to recognize and appreciate others
Plans and executes store level recognition program

Time Management

Plans and organizes so that all Brand processes and routines are completed during the shift
Focuses restaurant team on priorities
Delegates work and follows up ensuring completion
Completes additional work as assigned by AC

Act Like an Owner

Controls Profit & Loss management by following Brand procedures
Manages restaurant budget
Ensures staffing levels are in place to grow top line sales
Oversees proper product preparation, rotation, portioning, cooking and holding times
Analyzes the financial performance of the restaurant to understand trends and how the restaurant compares with competitors
Oversees facility maintenance and ensures health and safety standards are followed at all times

WORK PERKS & BENEFITS PACKAGE INCLUDES:

Competitive pay
4 weeks PTO for qualified managers (PTO accrues on first day)
2 paid volunteer days per year
Development bonus
Medical w/ HAS & FSA option
Prescription discounts
Dental
Vision
Life & Disability
Pet insurance
Legal Shield Identify Theft
Free meals
Unlimited drinks
Same day instant-pay options
Recognition awards
Flexible schedules
Growth opportunities
Annual performance reviews
Paid GED programs
Incentive contests
Community volunteer events
Medical and dental for qualifying Team Members
Live Mas Scholarship
Discounts – cell phone bills, clothes, restaurants, prescriptions
Shoes for Crews employee payroll deduction plan
Monthly bonus plan
Audit bonus

QUALIFICATIONS:

Previous management or 2+ years of customer service / fast food experience
High School Diploma, GED, College, or University diploma
2+ years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility
Strong leadership and communication skills
Basic business math and accounting skills, and strong analytical/decision-making skills
A track record of people development
Reliable transportation
Good communication skills
Must pass background check criteria and drug test
Safety-focused, punctual, team oriented, respectful, and motivated
Must be open to work weekends and holidays as needed
Arrive to work on time
Flexible scheduling
Follow procedures regarding operation of restaurants equipment
Regular access to personal vehicle
Able to lift up to 25 lbs and carry up to 30 feet
Able to push/pull up to 90 lbs up to 30 feet
Able to stand and walk for the majority of shift
Follow cash handling safety and security procedures
Adhere to Company and City/State/US Safety requirements
Knowledge of and compliance with Company and Brand HR policies and practices
Ability to read, count, and write to accurately complete all documentation

More about Ampler dba Taco Bell:

Ampler Tacos, established in 2019, is more than a restaurant group. Our employees are family. We are committed to being World Class Operators by delivering best in class cleanliness, speed, and customer service cross all our Taco Bell locations. Ampler Tacos operates Taco Bell restaurants in the Cincinnati and Chicago areas. We are a growing organization always looking to hire talented team members.

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.